Stratus Contact Solutions Launches Ignite 2016: A New Era for Connecting Customer Experiences

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A Proprietary Integrated Customer Service Offering Leveraging Data from a Variety of Platforms To Provide Clients With Value-added, Actionable Insights and Analytics

Stratus Contact Solutions, a leader in multi-channel customer management solutions, is proud to announce the launch of its proprietary integrated customer service offering Ignite 2016: A New Era for Connecting Customer Experiences. Developed in collaboration with their partner Social Strategy1, Ignite 2016 will provide brands with a feature-rich customer support and analytics platform. Ignite 2016 leverages data from a variety of platforms to provide client customers a 360-degree communications experience and to provide clients value-added, actionable insights and analytics from those customer interactions.

Ignite 2016 merges a range of customer engagement mediums to create communication channels for client customers and analytics for their businesses. These include everything from traditional customer service channels to social media, email and live chat. Ignite 2016 delves deep into every customer interaction to unlock insights, customer sentiment and behavior that can be used to boost business’ bottom lines. From improving sales to creating more efficient business processes, Ignite 2016 can deliver long-term value for brands by providing actionable analytics regardless of channel.

Stratus has leveraged nearly 20 years of contact center experience, along with the industry leading social media analytics tools created by Social Strategy 1 to create a true connected customer experience. Stratus has long been a proponent of the importance of utilizing social media as a customer engagement platform. Stratus’ partnership with Social Strategy 1 will enable brands to engage directly with customers, not merely delivering marketing and direct support, but actually using these interactions to mine valuable consumer data.

“For more than a decade, Stratus Contact Solutions has made it our mission to provide our clients with a fully integrated customer support experience. It is our strong belief that every customer interaction—whether taking place in a call center, email, or social media post—is a value-adding opportunity. Ignite 2016, brings together our best customer service capabilities with deep analytics to lower costs and increase ROI,” said Mike Lewis, CEO of Stratus Contact Solutions.

For more information about Ignite 2016, contact:

Diane McKenna
Stratus Contact Solutions

About Stratus Contact Solutions

Stratus Contact Solutions, a division of ILD Corp, is a leading US-based provider of multi-channel contact center solutions including call centers, social media, live chat and email. Stratus combines call center metrics, social media analytics and customer behavior analytics to provide businesses with comprehensive operational insights to improve sales, customer experiences and business processes. Stratus leverages its 20 years of customer experience on behalf of its customers to create long-term value and increase their bottom line.

About Social Strategy1

Social Strategy1’s blend of proprietary technology and professional social media analysts enable businesses to grow revenues and connect with target audiences by developing and implementing data driven social media strategies. The company’s state of the art technology collects, categorizes and analyzes online conversations and themes to determine actionable insights. The Social Strategy1 platform was developed with research it conducted with the Wharton School, University of Pennsylvania, where students and academics used the technology to identify meaningful metrics and proofs of performance in a total media strategy.

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Diane McKenna