TCN Receives 2015 BPO Excellence in IT Services Award by CUSTOMER Magazine

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TCN’s cloud-based call center technology, Platform 3.0, is recognized for outstanding innovation and excellence within BPO & IT Services

TCN, Inc.

“Over the last six months, we have experienced a 60-percent growth within the BPO market, so it’s an honor to have our flagship product acknowledged as being an innovative leader in this space," said Terrel Bird CEO and co-founder of TCN.

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named TCN Platform 3.0 a 2015 BPO Excellence in IT Services Award winner. TCN’s flagship product, Platform 3.0, is recognized for its outstanding success within the IT service provider industry, particularly for the innovation and technical advancements it brings to the BPO community.

TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording and business analytics (BI).

“We are thrilled to be recognized as one of four recipients of this year’s BPO Excellence in IT Services Award,” said Terrel Bird, CEO and co-founder of TCN. “Over the last six months, we have experienced a 60-percent growth within the BPO market, so it’s an honor to have our flagship product acknowledged as being an innovative leader in this space.”

The 2015 BPO Excellence in IT Services Award honors companies that have demonstrated effectiveness in delivering value and quality to their partner organizations through their services.

“Congratulations to TCN for receiving a 2015 CUSTOMER Magazine BPO Excellence in IT Services Award. TCN has been selected for enhancing the IT service provider relationship,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”

TCN recently launched Business Intelligence, a fully integrated analytics solution. Built from the ground up, it provides real-time business intelligence, analytics and reporting through intuitive and customizable dashboards. Embedded into its Software-as-a-Service (SaaS) platform, the tool helps organizations make informed decisions on key metrics, enhance agent performance and productivity and improve overall operational efficiency.

To learn more about TCN Platform 3.0, visit https://www.tcnp3.com/home/call-center-software/platform-3-0/.

About TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

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Michiko Morales
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