Brooklyn, NY (PRWEB) February 04, 2016
Many of the engineers at FireflySci, Inc. have been manufacturing quartz and glass cuvettes for over 10 years. What sets them apart from other cuvette manufacturers is their supercharged customer service and their extensive database of glass cuvette knowledge that is posted on their website. On top of this steady flow of inside information, they have recently revamped their manufacturing techniques to reduce lead times on custom glass cuvettes.
Labs around the globe are always in need of custom quartz and glass cuvettes for their experiments. In the past, these researchers would have to wait for 2-3 months to make a drawing, get a quote, have the parts made, and finally shipped to them. Many labs have lost grants and financing opportunities due to having their experiments delayed because of risky delivery schedules. Scientists have had to cancel scheduled presentations because of waiting for their glass cuvette.
Here is where FireflySci comes in. Now those scientists who need a rock solid delivery date and fast shipping can come to FFS to get their valuable glass cuvette. The engineers at FireflySci are known to make a drawing, tweak the design for the most bang for the buck, and deliver the quote in 1-2 days. Many customers who work with FireflySci are amazed by this fast, easy quotation process. 50% of FFS customers don’t even send a drawing they just give the specifications to a friendly FireflySci rep who works up a drawing for them free of charge.
Besides the quotation process being lightning fast, it is followed up by a fast manufacturing time of 5 weeks. Never in the history of a glass cuvette has a manufacturer been able to get a part from sketch to actual product in 5 weeks. The solid manufacturing schedule gives researchers the ultimate peace of mind knowing they can plan their experiment to take place 5 weeks from the day they ordered the parts.
When the actual parts are delivered, FireflySci keeps the service coming. They make sure that parts work according to what was specified and can often times tweak parts after production. One time, a part was made that was made to spec but it did not work for the experiment. FFS took the parts back and made new ones free of charge.
The guys at FireflySci are really taking customer service to the next level. With the fastest manufacturing time and hands down best customer service, the guys at FFS are looking forward to a big increase in custom glass cuvette manufacturing in 2016.
For more information visit http://www.fireflysci.com.