Sameroom Releases Olark Integration

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Sameroom helps chat apps talk to each other in the enterprise

Sameroom, the enterprise chat integration tool, today announced its integration with live chat software Olark. Sameroom’s real-time, bi-directional integration allows teams to use Olark while responding from their enterprise chat application of choice. The new Olark integration is a part of the Sameroom Attend feature, where users connect various customer "front doors", like Facebook, Twitter, or Skype to enterprise chat applications like Slack and HipChat.

Business chat has proven to be the collaboration rocket fuel for small teams, enabling startups and groups within large companies to eliminate email, streamline communication, and facilitate remote working environments. However, cross-team and cross-company collaboration is still extremely difficult—people are forced to invite each other into their respective chat solutions, requiring tedious switching between teams, tabs, and applications—frequently resulting in a fallback to email. This problem is particularly vexing for agencies, CIOs, CSOs, IT Managers, and others who need efficient communication across multiple concurrent projects and platforms.

Sameroom is built by Andrei Soroker and Peter Hizalev, who have been working in the space for the past 15 years. They previously developed Kato.im—an enterprise chat platform. While working with customers on deploying Kato as a solution, they recognized the magnitude of fragmentation in the space, and that they were contributing to the problem by suggesting companies adopt yet another silo. They launched Sameroom in March 2015, with real-time interoperability to the most popular enterprise chat products on the market.

An important component of the collaboration market, live chat support applications make up a vibrant space. Numerous studies and testimonials support the concept of live chat as one of the fastest and most effective ways for a company to increase sales and customer satisfaction, and to gain access to valuable product feedback.

Olark is a popular solution in the live chat space, used by many teams in a variety of industries. Their widget enables customers to ask questions and customer support teams to manage inquiries and conversations. Used by thousands of organizations, Olark is already a strong leader in the market.

However, the live chat market is shifting. There is a growing cadre of products such as Smooch, Chatlio, and Talkus with solutions that plug directly into enterprise chat applications like Slack or HipChat. These enterprise chat applications are quickly becoming the mission control center for support representatives, so it is important for support teams to avoid duplicate user accounts and frequent switching between applications. Sameroom Attend’s Olark integration addresses this problem head-on.

About Sameroom: Sameroom provides real-time interoperability gateways available for Campfire, Facebook Messenger, Fleep, Flowdock, Gitter, Google Hangouts, HipChat, Intercom, IRC, Salesforce Chatter, Skype, Slack, Telegram, and Twitter. Sameroom can work with any other chat platform, given an API.

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Jared McGriff
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