Ticket System OTRS Invites Users to Participate in Thai Translation

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Ticket system provider OTRS Group today announces the ongoing Thai translation of its open source ticket system OTRS. All Thai-speaking users of the free-to-download ticket system are encouraged to participate and review the translations to ensure a higher quality.

Ticket system provider OTRS Sdn. Bhd. with Managing Director Chee Peng Lee

Chee Peng Lee, Managing Director of OTRS Sdn. Bhd.

We started the project in July 2015 and already 43 % of OTRS is translated into Thai. Right now, we are only missing a translation of documentation and we urgently need reviewers of the translations to ensure a high quality.

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, is announcing today the continuing translation of its open source ticket system OTRS into Thai. The translation was initiated by the Malaysian subsidiary OTRS Sdn. Bhd. on the localization platform Transifex, where the open source ticket system OTRS is currently being translated into 57 languages.

Chee Peng Lee, Managing Director of OTRS Sdn. Bhd. in Malaysia, is thrilled about how fast the project is proceeding: “We started the project in July 2015 and already 43% of OTRS is translated into Thai. Right now, we are only missing a translation of documentation and we urgently need reviewers of the translations to ensure a high quality. I hope more users will participate in the project and feel the positive spirit of creating something great together - a software that can help to make the business communication of every company in Thailand more transparent and efficient.”

Interested users can register for free at the Transifex localization platform to help finishing the Thai translation of the open source ticket system OTRS here: https://www.transifex.com/otrs/OTRS/

From the beginning of open source software, projects like Google, Modzilla or OTRS have always been driven forward by large communities of users who contributed new features, translations and bug fixes without receiving any compensation other than the free-to-download software.

Christopher Kuhn, COO of OTRS Group, explains why users still contribute to an open source ticket system like OTRS: “Since OTRS was started in 2003, our contributing users have made this ticket system globally recognized for its role in improving the work of an IT help desk and business communication as a whole, completely free. As compensation for their work, our users get a better system they can use that helps them make their business more successful. That’s how self-interest becomes something good for everybody. And it’s widely known that open source software often has a better code structure than proprietary software as more people review it and report bugs.”

Find more information about how to contribute to the open source ticket system OTRS: http://www.otrs.com/software/

About OTRS Group
OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the on premise and cloud-based versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, Hong Kong, Malaysia, Mexico and Brazil, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 35 languages, offers a fully responsive design to be used on every mobile device , and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com

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Josephine Günther
OTRS AG
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