"Our Net Promoter Score illustrates our franchisees’ commitment to providing superior service and great results for our clients," says Rob White, VP of Renew Crew
Richmond, VA (PRWEB) February 09, 2016
Renew Crew is proud to announce they finished 2015 with a Best-in-Class customer satisfaction rate based on the Net Promoter Score system.
The Net Promoter Score is used across industries as a way to quantify customer satisfaction. Scores over 50 are considered “best-in-class.” Renew Crew’s 2015 score was a 76%.
“We’re thrilled with our client satisfaction,” says Rob White, Vice President and Brand leader for Renew Crew. “Our Net Promoter Score illustrates our franchisees’ commitment to providing superior service and great results for our clients.”
A Net Promoter Score of 76 places Renew Crew is the same category as USAA, Costco, Apple and Amazon.
With high customer satisfaction scores and a recurring revenue stream, over 30% of Renew Crew’s 2015 sales was repeat business.
Renew Crew’s eco-friendly exterior surface cleaning and protecting rids decks, patios, walkways, fences and other surfaces of built up dirt and mold, leaving the space looking new once again.
About Renew Crew
Renew Crew is America’s leading power washing company, providing green solutions for outdoor cleaning and sealing. Founded in 1996, Renew Crew is now present in 17 states and was recently honored with a spot on Entrepreneur Magazine’s Franchise 500 and Inc.’s list of fastest growing companies.
About Outdoor Living Brands
Outdoor Living Brands is a national franchisor specializing in the outdoor living industry. With more than 300 franchised locations, its award-winning brands include Archadeck Outdoor Living, Mosquito Squad, Outdoor Lighting Perspectives and Renew Crew. Outdoor Living Brands' franchise concepts have been continually recognized for excellence by many organizations, including Inc. Magazine (Inc. 5000 list of fastest growing companies in 2015, 2014, 2013, 2012, 2011), Franchise Research Institute for franchise excellence (2014, 2013, 2012, 2011, 2010) and Franchise Business Review for franchisee satisfaction (2013, 2012, 2011, 2010). For franchise information, visit http://www.OutdoorLivingBrands.com.