InDemand Interpreting Partners with Heart City Health Center to Break Down Language Barriers

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The health center now provides immediate access to certified medical interpreters with video remote interpreting

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With VRI, we are better able to provide culturally appropriate services to our patients. The new VRI technology is facilitating our mission to contribute to the health of our community.

InDemand Interpreting, a leading provider of language access and Video Remote Interpreting (VRI) within Healthcare, recently partnered with Heart City Health Center to improve access to language services by implementing video remote interpreting (VRI).

For nearly 23 years, Heart City Health Center has provided the Elkhart community with access to high quality, affordable medical, dental, and behavioral healthcare. Through the partnership with InDemand Interpreting, providers can now communicate more effectively with their limited English proficient (LEP) and Deaf patients and families.

“With VRI, we are better able to provide culturally appropriate services to our patients,” said Dr. Martina McGowan, Deputy Chief Medical Officer at Heart City Health Center. “The new VRI technology is facilitating our mission to contribute to the health of our community while improving our patient satisfaction.”

VRI immediately connects patients and providers to a medically trained and certified interpreter 24 hours a day, in more than 200 languages, including American Sign Language. The new VRI program provides enhanced language services to patients through VRI, while improving patient care.

“We are pleased to serve as the trusted language services partner for Heart City Health Center and to implement video remote interpreting as part of their efforts to ensure high quality patient care,” said InDemand Interpreting Chairman and CEO Cecil Kost. "By delivering the most experienced medical interpreters and highest quality video technology available, InDemand provides healthcare centers with the language access they need to ensure the best possible care for limited English proficient and Deaf populations.”

About InDemand Interpreting
InDemand Interpreting was founded in 2007 with the vision of ensuring that every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides doctors, nurses and clinicians the language access they need to provide the best possible care. Visit InDemand at http://www.indemandinterpreting.com

About Heart City Health Center
Heart City Health Center is a Federally Qualified Health Center (FQHC) offering high quality and affordable medical, dental, and behavioral health services. Serving Elkhart County, Heart City Health is an accredited Level 3 Patient-Centered Medical Home providing a range of services for adults, geriatrics, and pediatrics, including behavioral health, dental, and an onsite pharmacy. For all our services, we offer a sliding fee payment scale for the uninsured. Established in 1993, Heart City Health Center, Inc. includes two Elkhart locations that support our mission to contribute to the health of our community. At both locations, we have Certified Navigators to facilitate health coverage enrollment plus other patient support services to assist patients with their healthcare experience.

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