StayNTouch helps Carillon Miami Beach Hotel Deliver on Service Promise through New Mobility Platform

Share Article

StayNTouch Mobility Platform lets staff interface with guests when and where the guests choose

“Our staff can now service our guests in a way that does not intrude on their overall stay experience.

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, today announced that Carillon Miami Beach, an iconic luxury resort hotel, has implemented its could-based hotel software solutions. StayNTouch’s solutions are gaining raid adoption among branded as well as boutique hotels and is now in place at dozens of properties in Nort America and worldwide.

Z Capital Partners purchased the Carillon property in late 2014, opening it as Carillon Miami Beach in early 2015. It installed StayNTouch’s solution in November, 2015. After the management team was introduced to the mobility solution, it quickly realized it was in perfect alignment with their service philosophy.

“In simple terms, we are people serving people. As such we want to remove any barriers to that interaction, such as a front desk,” said Kristen Purvis, Director of Guest Experience. “Our staff can now service our guests in a way that does not intrude on their overall stay experience.” For example, guests can choose to be greeted by a hotel “host” at the airport and are immediately checked into their rooms via the StayNTouch Rover system on the host’s tablet.

“Introducing this new technology has been surprisingly easy,” continued Mark Houraney, Director of IT. “Installation was quick and painless and staff personnel only need about 20 minutes of training before they have mastered the application set.”

The resort has implemented three StayNTouch cloud-solutions on one platform:

  • Zest™: Enables guest pre-engagement and mobile guest services via mobile web. Guest-enabled mobile check-in & out via smart phone or desktop.
  • Rover ™: Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Includes remote key encoding & secure credit card swipe featuring P2P encryption & tokenization. Enables staff flexibility to service guests anytime, anywhere.
  • Rover Housekeeping™: Via any mobile device (iTouch, tablet, etc), housekeeping/staff has touch optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing

“Carillon is a model of the new hotel service paradigm,” said Jos Schaap, CEO-Founder of StayNTouch, “The management team is committed to re-thinking the typical guest stay and recognizes that innovative technology can deliver choice and flexibility to their guests. We are delighted to bring our solutions to this wonderful resort property.”

Industry veteran Jos Schaap founded StayNTouch Inc. in 2012. Last week, the company announced its Series A fundraise to expand its products’ reach worldwide.

About Carillon Miami Beach
An icon has been revived at Carillon Miami Beach. With a coveted oceanfront address, an intuitive approach to guest service, and an A-list team of culinary, spa, fitness, wellness, and hospitality experts, individually-curated experiences are abound at this accessibly sophisticated property. Culinary delights are created by Executive Chef Fritz Zwahlen at all dining venues, including the main restaurant, THYME.

South Florida’s most expansive spa and fitness facility led by medical and wellness visionaries lets guests indulge in a dynamic roster of services only found at Carillon. Access to the European Thermal Spa experience, a two-story indoor rock wall, 40+ fitness classes daily, and a state-of-the-art, ocean view fitness space round out the incomparable facility. Sitting just on the northern fringes of the frenzied South Beach strip, Carillon takes advantage of its steps-from-the-sand location by providing guests with complimentary beach and umbrella service, four pools, and live entertainment and events from its Ocean Terrace – a true haven for sun seekers. Carillon Miami Beach is a member of The Leading Hotels of the World and Leading Spas. Carillon Miami Beach is a portfolio company of Z Capital Partners, L.L.C.

About StayNTouch
Driven by the need for hoteliers needs to raise service levels to respond to the needs of today’s guests and increase hotel revenues, StayNTouch delivers a cloud-based Hotel PMS and a suite of tablet-based solutions to optimize the existing PMS and make it mobile.

The company’s PMS Mobile Overlay brings mobility to both hotel staff and guests in order to drive guest revenue while enhancing the guest experience.

Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.

StayNTouch partners with many of the most forward thinking brands in the industry, including MGM Resorts International, Yotel, Great Wolf Hotels and Resorts, Zoku Amsterdam and the Fontainebleau Miami Beach.

Learn more by visiting

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Michael Frenkel
+1 (201) 317-7035
Email >