March Kicks Off All New CCNG Regional Customer Contact And Support Events in TX, OH, MD, IN, and NC...

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CCNG is proud to announce upcoming regional Customer Experience & Engagement events hosted by its members in Dallas / Fort Wort, Columbus, Baltimore, Indianapolis and Charlotte. The CCNG regional events bring together area management responsible for customer contact, support and engagement to share perspectives, proven strategies and innovative best practices.

call center, contact center, customer care, customer experience management

CCNG Regional Events - Connect, Collaborate, Contribute

People in customer support operations management truly appreciate downtime with peers to have meaningful conversations and establish new business relationships...

CCNG International Inc. is pleased to announce the 2016 kickoff regional events schedule for March, April and May. These regional events are hosted by CCNG members in their customer contact operation centers and highlighted with a host member led discussion, open town hall led by various members from the region, topic led discussions by sponsoring CCNG partners, small group conversations and site tours.

The regional events will begin on March 23rd in Fort Worth TX followed by the Columbus OH on the 31st with hosts Medical Mutual of Ohio and Erie Insurance. The April event will be in Baltimore MD on the 21st with member host Window Nation. In May CCNG will feature two regional events hosted in Indianapolis IN by Bluegreen Vacations on the 5th and again on the 19th in Charlotte, NC with host CharMeck 311. The 2016 regional events will be sponsored by CCNG partners including HP, Plantronics, Aspect, Calabrio and inContact.

“I always enjoy hearing from customer service and contact center management…from training their teams to developing programs to improve service to their customers. With technology constantly changing to adapt to client’s needs, it was insightful and valuable to learn more about cross market / cross channel customer servicing.” Cory Rovnak, Call Center Director, Window Nation.

New in 2016 will be a full-day format in addition to the existing half-day format. “This day long agenda allows our members, guests and partners more time to network, engage and relax together sharing perspectives over 6 - 7 hours that includes an hour networking lunch” says David Hadobas, President and CEO of CCNG. “We heard a great deal of feedback from members attending our 2015 regional events that they would welcome more time together…especially time to network with peers!”

“Not everything in an event format needs to be sponsored” according to Hadobas. “People in customer support operations management truly appreciate downtime with peers to have meaningful conversations and establish new business relationships…something lacking in most event programs being sold in our industry today”.

Each year CCNG works with members to plan over 25 regional events throughout the United States and their annual Executive Summit designed for senior level experienced management.

For details on how to attend regional events and membership options, please contact Ginger Graber, ggraber(at)CCNG(dot)com. View program details at –

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center, Customer Experience and Customer Service Executives, Managers, and Leaders.

By joining the CCNG Member Network, experienced industry professionals:

  •     Connect – interact and engage with your peers,
  •     Collaborate – discuss best practices and problem solve,
  •     Contribute – share your own experiences and expertise.

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network. For more information about the CCNG Member Network, please visit, “Like” us on Facebook, and follow us on Twitter - @CCNGNetwork.

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Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
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Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
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