Instant Seeks Beta Sites for Service Desk Application Leveraging Microsoft Skype for Business and Microsoft Office 365

Share Article

Instant Chime 2.4 is an enterprise service desk application that supports Microsoft Skype for Business (#skype4b) and provides integration with popular cloud based services such as Salesforce, ServiceNow, and Microsoft Dynamics. The latest beta is available at: http://www.addchime.com/whats-next.html

Our largest Instant Chime deployment handles more than 5,000 service desk requests per day across 7 languages. Our latest release continues to build on our excellent service desk platform and is a result of direct customer feedback.

Instant Technologies, a leading specialist in enterprise messaging solutions, is seeking companies to beta test its latest product offering. Instant Chime has become one of Instant Technologies’ most popular products, and today the company announces plans to release a version that supports Microsoft Skype for Business Online which is part of the Microsoft Office 365 platform as well as integration with various cloud based applications.

Instant Chime provides click-to-chat functionality to service desks and helpdesks worldwide using Microsoft Skype for Business. Instant Tech is proud to announce that it has responded to customer requests and will support Microsoft Skype for Business and Microsoft Office 365 with the Chime product.

Instant Chime 2.4 includes extensive integration with popular cloud offerings such as Salesforce, ServiceNow, and Microsoft Dynamics. Instant Chime also includes persistent chat rooms, enterprise alerts, outage notifications, and a fully customizable web chat client. Instant Chime enables enterprise customers to quickly augment their service desk with click to chat functionality. Instant Chime 2.4 also introduces a new virtual agent platform to allow customers to integrate with existing legacy systems.

Chime 2.4 is still in development and Instant Technologies is looking for companies willing to try the Beta version and provide feedback. Participating companies will receive discounts on Instant Chime when it launches in full. For more information and to join the Beta Program, visit http://www.addchime.com/whats-next.html.

“Instant Chime extends our service desk platform with additional CRM and cloud integration” said Instant President Peyton McManus. “Our latest release continues to build on our excellent service desk platform and is a result of direct customer feedback. Our virtual agent platform will allow us to integrate with 3rd party applications and will provide immediate value for our customers”.

About Instant Technologies Instant Technologies specializes in developing enterprise compliance and productivity solutions for Microsoft Lync® and IBM Sametime®, including IM archiving and compliance, IM click to chat applications, and IM administration tools. Instant Technologies is a Microsoft Silver ISV Partner and IBM Business Partner based in Portsmouth, NH.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Lisa McManus

Lisa McManus
@teaminstant
Follow >
Instant Technologies
since: 04/2010
Like >
Visit website