Customer Experience Consultancy Adds Ottawa to Markets Served

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The Taylor Reach Group Adds Ottawa to the Canadian Markets it supports

Garry Schultz

Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announced today that Garry Schultz has joined the customer experience and contact center consulting firm effective immediately.

“Garry is an experienced Customer Care strategist with expertise in assisting post-sale-support operations to mature & grow. With over twenty-five years as an executive manager for high-technology post-sale support operations Garry has lived the omni-channel evolution from yesterday’s telephony centric operations to fully integrated multichannel Social Media driven operations. A relentless focus on meaningful performance metrics has served as the foundation to Garry’s success in both B2C and B2B operations,” said Taylor.    

“Most recently Garry was VP of Global operations for AVG Technologies operating with centres in US, Canada, Philippines, Poland, Israel and the Czech Republic. Prior to that, at Rovi Corporation (Roxio brand) serving 350M consumers globally. Garry is intimate with meeting emerging technology challenges head-on; and has successfully engaged with the freeimum model, operational net-to-zero (support as a profit center vs cost center), streaming services and SaaS environments to name a few”, said Taylor, “Garry has demonstrated leadership in the contact center industry and is a positive addition to the Taylor Reach team.”

Garry lives in Ottawa with his wife. He is a published business author (Customer Care & Contact Center Handbook https://goo.gl/QTCdsX ) and has been translated into German, Spanish and Chinese.

“I am confident in our team, our methodology and our capabilities that know that Garry adds more depth and breadth to Taylor Reach”, says Taylor, “Since 2003 we have helped hundreds of clients achieve their customer experience and contact center objectives, Garry will help us keep this growth continuing for years to come.”

“Taylor Reach has recently signed new engagements to complete Strategic Assessments, design and implement a new quality monitoring process, overhaul BPO on-boarding and training process, advise on Customer Experience, acquire new telephony and complete a research study on B2C outbound telemarketing in the US and Canada”, Taylor said.

About The Taylor Reach Group, Inc.

With offices in the United States, Canada, Australia, Europe and China, The Taylor Reach Group, Inc. (Taylor Reach) a is leading Call/Contact Center Consulting Customer Experience and Customer Service consulting firm. This award winning company founded in 2003 by Colin Taylor today boasts a stable of Fortune 1000 companies. The consulting staff at Taylor Reach each possess more than 20 years of ‘hands-on’ Call/Contact Center, Customer Experience, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.

The Taylor Reach Group, Inc. – Leaders in Call Center and Customer Service consulting – All We Do is Call/Center and Customer Experience Consulting

For more information about The Taylor Reach Group, Inc. visit http://thetaylorreachgroup.com or phone Colin Taylor at 1866-334-3730

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Colin Taylor
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