The functionality and customizability are impressive, the field interface for our techs is simple and straightforward, and the FieldConnect staff has been responsive and supportive.
York Haven, PA (PRWEB) February 16, 2016
FieldConnect's mobile software in combination with Vista by Viewpoint, are found to be the right choice for James Craft & Son, who worked with their previous paper-based work order system for two decades, but needed an on-the-go system to keep up with the growth in their business.
James Craft & Son found FieldConnect software to be simple and straightforward and the FieldConnect team to be responsive during implementation. James Craft & Son were concerned with the challenges of implementing a new ERP package (Vista by Viewpoint) along with a third-party mobile solution – FieldAccess by FieldConnect.
According to Bill Craft, Senior VP for James Craft& Son, “Implementing a new corporate-wide ERP solution is a tall task for any organization. During our selection, design, training, and implementation, the FieldConnect system has been a ‘bright spot’ for us.” FieldConnect’s FieldAccess mobile work order solution impressed James Craft & Son with its functionality, versatility, and ease-of-use. “The functionality and customizability are impressive, the field interface for our techs is simple and straightforward,” Bill continued. With regard to the implementation, Bill concluded, “the FieldConnect staff has been responsive and supportive.”
The FieldAccess mobile work order completion application links field workers and office staff minimizing the time between customer sign-off and invoicing. By connecting directly to James Craft & Son’s ERP system, FieldAccess solves James Craft & Son’s priority issues; losing paper work tickets, cumbersome timecards, and delayed access to field information. The FieldAccess mobile work order completion application instantly links James Craft & Son’s field workers and office staff, eliminating paper work tickets, inefficient timecard reconciliation, and information delays between the back office and the field.
Since 2002, FieldConnect has provided mobile solutions designed around the needs of field service organizations – from your field engineers to your dispatchers, to the back office, and your end-customers. FieldConnect provides mobile field service software to best-in-class field service organizations, driving service department revenue and removing inefficiencies. FieldConnect’s solutions integrate directly with and are an essential extension of Vista by Viewpoint. http://www.fieldconnect.com
About James Craft & Son Inc.
James Craft & Son, Inc. is a family owned and managed company with a proud heritage, whose mission is to be the leading provider of superior mechanical systems and services, through quality CRAFTsmanship, committed customer service and professional solutions. James CRAFT & Son, Inc. is the leading Plumbing, HVAC and Service contractor in the region with a long history of delivering quality CRAFTsmanship to its customers. For more than 100 years, CRAFT has been a family-owned and operated business. CRAFT employs many full-time professionals, has an impressive fleet of (red Ford) trucks on the road, and services the needs of commercial, industrial and institutional clients throughout south central Pennsylvania, northern Maryland, West Virginia, Virginia, and Delaware. http://www.jamescraftson.com/
Viewpoint, a leader in meeting the collaborative and information needs of the AEC industry offers construction-specific solutions for a variety of professionals including small, medium, and large and enterprise contractors. Viewpoint solutions include takeoff and estimating, project management, accounting solutions, enterprise resource planning, project and BIM collaboration, mobile field-to-office and enterprise content management. Viewpoint customers include more than 30 percent of the ENR 400 and have the most technology partnerships with the top 50 mechanical and electrical contractors in the United States. Viewpoint serves as the technology partner of choice to the construction industry and delivers the right solutions on the right platform, including cloud, SaaS and on premise solutions and provides customers improved accountability, efficiency and productivity throughout the U.S., Canada, the United Kingdom, Europe, the Middle East and Australia. - See more at: http://viewpoint.com/