“Our SDR launch is very timely given the fact that data breaches are continuing to be on the rise and are a major expenses to organizations that experience them,” said Striata CEO Michael Wright.
New York, NY (PRWEB) February 18, 2016
Striata, a global leader in Customer Communications Management software and document security technologies, today announced the launch of its highly advanced Secure Document Repository (SDR) solution in the U.S. marketplace. The solution delivers a ground-breaking 6 layers of security protection against data breaches, equipping enterprises to more effectively safeguard documents containing highly sensitive financial and personal information on their customers.
With Striata’s SDR technology, large to medium sized businesses are now able to enjoy a convenient, online “security vault” to store and protect documents that can only be accessed by customers or an official representative servicing those customers. Documents are shielded using multiple layers of encryption technology uniquely designed by Striata’s team of experts, ensuring they can only be accessed by an authorized user or customer using the appropriate security details. Given this level of security, the solution is designed to be a perfect match for companies managing large volumes of customer data and billing details, like telcos, utility companies, banks, insurance and retail organizations.
“Our SDR launch is very timely given the fact that data breaches are continuing to be on the rise and are a major expenses to organizations that experience them,” said Striata CEO Michael Wright. “In fact, a recent study by Kaspersky Lab showed that enterprises lose half a million dollars on average from a security breach. However, we believe organizations can avoid the high cost of this security threat by simply making a strategic investment into technologies like our SDR product.”
Another advantage of Striata’s SDR, is that it requires minimal set-up and customization, unlike many other document management platforms, and offers easy integration via a common published API. The solution is cloud-ready and can be deployed as a software-as-a-service option or onsite. Furthermore, it supports any type of electronic document format (PDF, HTML, images, etc.), and uses smart compression technology that minimizes large files so that storage requirements are significantly reduced.
Other benefits for enterprises include:
Business Continuity - documents can be easily replicated for redundancy purposes
Cost-Savings & Customer Service – customers can serve themselves rather than using slower, more expensive channels
Scalability – the solution is enterprise-grade and is designed for a clustered database environment
Efficiency - the compression technology results in storage space savings
Compliance – built-in encryption meets requirements for customer data to be securely stored
Ease of Access – search capabilities are built-in to the solution
Striata’s new SDR solution also allows businesses to deliver a seamless and secure user experience for their customers. The technology easily plugs into the existing interfaces that customers already use to retrieve data from a company, including accessing data via mobile devices, web portals, emails or the customer service center.
For example, if a customer receives an encrypted invoice by email, and wants to compare it to the previous month’s invoice, they can click on a link in the secure attachment, authenticate themselves and retrieve the document from the SDR. Alternatively they can log on to the company’s secure web portal and retrieve the document they need. They can do the same via a mobile app, or they can call the call center and an agent can then view the document and respond to any queries for the customer.
Striata was recently recognized by Gartner as a Niche Player in the Gartner Magic Quadrant for Customer Communications Management Software (2015). In its report, Gartner estimates that “CCM was an $800 million market for fiscal year 2014, and it is expected to show a compound annual growth rate of 9.8% from 2015 to 2020. Cost optimization remains one of strongest drivers for CCM — more than 70% of the customers Gartner surveyed reported that their top goal for implementing CCM was reducing the costs associated with printing and postage. This means a shift away from print to electronic communications” [from Gartner, Inc. Magic Quadrant for Customer Communications Management Software, 2015, Karen M. Shegda, Kenneth Chin, Pete Basiliere, December 21, 2015]
Striata provides strategy, software and professional services that enable digital communication across multiple channels and devices. The company specializes in digital message design, generation, delivery and storage.
Clients choose Striata’s technology and services to secure, send and store confidential documents; execute integrated marketing campaigns; and distribute high volume digital messages.
The world’s largest financial services, utility, insurance, retail and telecommunications companies trust Striata to achieve unrivalled results in digital transition, adoption and transformation. The company has operations in New York, London, Johannesburg, Hong Kong, Sydney and partners in North and South America, Africa, Europe and Asia Pacific. http://www.striata.com
About the Magic Quadrant
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