National Health Care Associates Centers Receive ‘Customer Experience Awards’

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Pinnacle Quality Insight announces customer experience awards for 2016.

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National Health Care Associates released a list of their centers who were recognized by the independent auditor of customer service for the 40-center nursing home group. Seventeen of their centers rated “Best in Class” out of more than 1,100 skilled nursing centers in the United States, in one or more customer service areas. Those centers received the prestigious Customer Experience Awards form Pinnacle Quality Insight.

“The Customer Experience Award is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group. Pinnacle congratulates the staff of National Health Care Centers for achieving this honor,” stated Chris Magleby, CEO of Pinnacle Quality Insight in a press release.

According to their website, “A senior healthcare advocate for over 15 years, Pinnacle Quality Insight has established the Customer Experience Award in order to ensure that every resident/patient receives exceptional assistance from his or her provider. Focusing on long-term and post-acute care, Pinnacle conducts thousands of monthly surveys in order to establish a comprehensive review of its clients that will determine the quality of their products and services. To date, residents/patients have been surveyed regarding their experience with over 1,100 organizations in almost every state in the country. In order to qualify for Pinnacle's industry standard awards, clients must achieve a cumulative Best in Class customer satisfaction rating across a calendar year.”

President of National Health Care Associates Centers Marvin Ostreicher spoke of his pride for each and every center awarded.

“We are very proud of these centers for receiving this recognition from our patients, residents and their families. Our No. 1 priority each day is the wellness and satisfaction of our patients and residents,” he said. “The four pillars of our mission statement are simply, kindness, compassion, service and excellence. These centers clearly exemplify our mission.”

National HealthCare Centers receiving “Customer Experience Awards”

Cambridge Health & Rehabilitation Center – Fairfield
Ludlowe Center for Health & Rehabilitation – Fairfield
Regency House Nursing & Rehabilitation Center – Wallingford
The Pines at Bristol Center for Health & Rehabilitation – Bristol
Village Crest Center for Health & Rehabilitation – New Milford

Augusta Center for Health & Rehabilitation – Augusta
Norway Center for Health & Rehabilitation – Norway
Westgate Center for Health & Rehabilitation – Bangor

Country Center for Health & Rehabilitation – Newburyport
Newton Wellesley Center for Health & Rehabilitation – Wellesley

New Jersey
Maywood Center for Health & Rehabilitation – Maywood

New York
Belair Nursing & Rehabilitation Center – North Bellmore
Huntington Hills Center for Health & Rehabilitation – Melville
The Pines at Catskill Center for Nursing & Rehabilitation – Catskill
The Pines at Glens Falls Center for Nursing & Rehabilitation – Glens Falls

Pine Heights at Brattleboro Center for Nursing & Rehabilitation – Brattleboro
The Pines at Rutland Center for Nursing & Rehabilitation – Rutland

About National HealthCare Associates:
National HealthCare Associates (NHCA) offers skilled nursing care services as well as extensive programs for short-term rehabilitation and post-hospital care in areas including orthopedic, cardiovascular, neurological, and post-surgical recovery and rehabilitation. NCHA manages the care of more than 5,500 patients and residents and employs more than 9,000 professional caregivers and related staff. NHCAs signature Passport Rehabilitation program is aimed at helping patients and their families return to the best quality of life possible following a hospitalization or an acute medical episode through individualized occupational, physical and/or speech language therapies.

Founded in 1984, National HealthCare Associates (NHCA) is a growing network of 40 skilled nursing and rehabilitation centers and assisted living programs located throughout the Northeast (Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York and Vermont), each sharing the common commitment to the highest level of quality care, a focus on customer service and providing a nurturing environment for both patients and families.

For more information on this and other National Health Care Associates affiliated facilities, including short-term rehabilitative stays, resident placement or employment opportunities, please visit

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Timothy Brown
National Health Care Associates Centers
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