ITelagen selects PhoneTree to Empower Medical Practices to More Effectively Communicate with Patients

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New partnership between ITelagen® and PhoneTree® provides bi-directional integration of patient reminders for clients utilizing a variety of EHR platforms.

CEO of ITelagen, John O’Keefe, said “Packaging our support and services with PhoneTree’s HealthWave Connect is going to make using EHR simple and efficient, not only for the providers we support, but their patients, and is a must-have for any practice.”

ITelagen, a technology support and services provider specializing in the healthcare industry, has chosen PhoneTree’s HealthWave Connect®, a cloud-based, automated messaging solution, as the preferred patient reminder solution to be integrated within EHR deployments. The partnership will allow ITelagen’s clients to quickly send patient appointment reminders – increasing patient compliance and supporting the audit trail for patient communication. Sending patient collection reminders to shorten the revenue collection cycle, inclement weather notifications, patient recall notices, and many more pertinent notifications and communications are included.

ITelagen selected PhoneTree for its excellent integration with leading EHR platforms and the multitude of patient communication options available. ITelagen intends to market its support and services packages with PhoneTree HealthWave Connect to its clients across the country and varying EHR platforms. CEO of ITelagen, John O’Keefe, said “Packaging our support and services with PhoneTree’s HealthWave Connect is going to make using EHR simple and efficient, not only for the providers we support, but their patients, and is a must-have for any practice.”

PhoneTree’s HealthWave Connect is a cloud-based patient reminder system that can be used to send appointment reminders, special pre-visit instructions, recall notices, pre- and post-care instructions and more. Reminders are sent according to patient preferences – by phone, text, email (or any combination), over a HIPAA-secure system. In addition to honoring patient preferences and privacy, the integration can also substantially reduce no-shows for those practices that have been relying on staff to deliver reminders manually, therefore saving time and increasing profits.

ITelagen will continue to provide integrated solutions, implementation, hosting, and support as part of the packages offered. According to ITelagen, this “one-stop shop package for EHR” provides a medical practice with a full-spectrum platform that ensures the technology is accurate, efficient, and current with clinical and technical terms within the industry. ITelagen is a cloud-based technology support IT service that monitors and hosts infrastructures for the healthcare, financial, and small business industries. The service provides onsite and remote technical support, manages EHRs to organize medical records and bills, coordinates and submits medical claims and insurance collections, and allows medical staff to send scripts online.

About ITelagen
ITelagen redefines Healthcare IT for medical practices by providing electronic health records (EHR) as part of an entire back-office solution that includes unlimited onsite & remote technical support for staff, and secure hosting of patient data. More than just desktop technicians, ITelagen is a complete healthcare technology team made up of CIO’s, engineers, and healthcare EHR experts. With ITelagen, you can have all the benefits of your very own fully-staffed IT Department, without the expense of an in-house staff. By combining certified EHR experts with IT and hosting, ITelagen becomes the single point of contact and “One-Stop Shop for EHR®” for IT and EHR infrastructure, all for a flat monthly subscription fee. For more information, visit ITelagen at Follow ITelagen on Twitter at, Facebook at, or LinkedIn at

Emile Clifford
ITelagen LLC

About PhoneTree
For more than 26 years PhoneTree has created automated communications technology to help clients convey reminders, alerts and other need-to-know information. Company co-founder AJ DiBianca engineered the first B2B automated calling system, sowing the seeds of what would become a multi-million dollar industry. His invention in 1989 was so revolutionary that PhoneTree was recognized at the International Consumer Electronics Show (CES) as an Innovative Product of the Year. With unparalleled experience in automated communications, PhoneTree knows better than any other brand how to reach patients with well-crafted communications. Today PhoneTree serves the healthcare industry with SAAS (software-as-a-service) that delivers patient reminders. The company continues to empower clients not only with its proprietary technology, but also through strategic business partnerships that add value for doctors, practices and hospitals. For more information visit

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Emile Ondrus
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