Quadriga Case Study: The Renaissance Malmö Hotel

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Quadiga deploys CoCo at Sweden's first Marriott hotel, The Renaissance Malmö, to provide fast and efficient internet access to their guests across 128 rooms.

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The Renaissance Malmö Hotel is a four star, historically stylish hotel in the very heart of Malmö. The Renaissance is the first Marriott hotel in Sweden and was named the country’s best hotel by Trip Advisor, so they required an improved network solution that would match the spacious luxury across 128 rooms. Quadriga has a long standing relationship with Marriott and its various brands across the globe.

The hotel recognised the value of offering fast, efficient internet access to their guests, not just to increase guest satisfaction but an updated wireless network could be the building block for new revenue-generating services and the opportunity to increase operational efficiency in their property. Due to the building being listed and Marriott wishing to keep all its traditional aesthetics, Quadriga needed to supply a seamless, connected solution without the hassle of drilling into walls and future proof the property in the process.

Quadriga decided that CoCo – a network solution that converts an existing coaxial TV network into IP to deliver carrier grade broadband speeds – would be the best option for the Renaissance Malmö. This was the first WiFi over CoCo installation in Sweden and allowed all 128 rooms to have individual, in-room Ruckus access points and a Cisco cable modem that converts the cable signal via a single head end in the basement. Despite a small issue concerning CoCo and Cisco modems, they were resolved efficiently with firmware upgrades from Teleste and only two hours of planned downtime during low usage was required to complete the transition.

Filip Hector, Sales Manager of Quadriga Sweden commented, “We are delighted to have been involved in installing the first WiFi over CoCo solution for the Renaissance Malmö. The solution is currently offering an excellent guest speed of 50-60Mb/s – they have 100Mb/s fiber) and coverage/signal levels are really good. This project reaffirms our commitment to providing guests with a better than home experience and hoteliers with a solution that increases revenue.”

As well as benefitting from better speeds for their guests, Renaissance Malmö will also be able to take advantage of customisable landing pages that will enhance branding opportunities. CoCo avoids the service disruption required to install new IP infrastructure and allows beautiful, listed buildings to keep their aesthetic charm, all while driving guest satisfaction and future proofing the hotel’s future technology investments, as the Ruckus wall plates also offer additional plug in access.

Jimmy Dahlberg, Hotel Manager at Renaissance Malmö explains, “Today’s hotel guests have made it very clear that reliable internet access is a necessity from any location and not just in the hotel reception. As one of Sweden’s most distinguished hotels, we pride ourselves on our service levels, so it’s vital to deliver the latest in hotel technology to keep our guests happy.”

Press Contact
Vicky Daniels
Group Marketing Manager
Quadriga Worldwide Ltd
Telephone - +44 (0) 118 916 7181
Email - Vicky.Daniels(at)quadriga.com

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Rory Flashman
since: 10/2009
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