Legacy Health publishes patient ratings

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Portland-based medical group partners with National Research Corp. to offer five-star ratings of physicians

Legacy Health announced it is publishing patient ratings through the Find a Provider search on legacyhealth.org for all Legacy Medical Group adult outpatient providers. Legacy Health is one of only a few healthcare systems in the country to publish verified patient satisfaction survey results for physicians.

“Offering our patients easy to digest, verified physician reviews provides our patients with a complete picture of care,” said Dr. Melinda Muller, MD., primary care doctor, and clinical vice president of primary care for Legacy Medical Group. “Publishing our patient satisfaction ratings allows us to be transparent and lets the patient know their opinion matters.”

Legacy Medical Group already collects patient satisfaction surveys administered by an independent third-party survey group. The National Research Reputation Platform processes the existing survey data and implements the same five-star scale found on most consumer websites.

“The reality is, patients are now consumers and they are reading online reviews before choosing a physician,” said Andrew Ibbotson, vice president of National Research Corp. “Legacy Medical Group providers are doing great work for their patients and consumers should be aware of that.”

Approximately 275 Legacy Medical Group adult primary care and specialty physicians will receive a star rating on legacyhealth.org. In addition to a one-through-five star rating, all survey comments will be published – the good, the bad, and the ugly – provided they do not contain confidential patient health information, profanity or libelous statements.

Consumers looking for a physician rating can visit http://www.legacyhealth.org/find-a-provider. Search results can be sorted by physician name, specialty or geography. Once a physician receives 30 or more patient reviews, comments and star ratings will be published and updated weekly.

About Legacy Health and Legacy Medical Group
Legacy Medical Group networks of primary and specialty care clinics service the healthcare needs of the Portland-metropolitan area and surrounding regions. More than 500 physicians at Legacy Medical Group's nearly 50 primary care and specialty clinics are working to meet the healthcare needs of patients of all ages. This work happens from Battle Ground, Wash., to Woodburn, Ore., from St. Helens to Sandy Ore.

Legacy Health is an Oregon-based nonprofit organization and with 9,700 employees, is one of the largest private sector employers in the Portland metropolitan area. Legacy Health provides an integrated network of healthcare services, including acute and critical care, inpatient and outpatient treatment, community health education and a variety of specialty services. Legacy’s hospitals include: Legacy Emanuel Medical Center and Randall Children’s Hospital, Legacy Good Samaritan Medical Center, Legacy Meridian Park Medical Center, Legacy Mount Hood Medical Center and Legacy Salmon Creek Medical Center in Vancouver. Also included in the Legacy system are a hospice agency, a full-service research facility, and specialty and primary care clinics. Visit http://www.legacyhealth.org

About National Research Corporation
For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

For more information, call 800-388-4264, write to info(at)nationalresearch(dot)com, or visit http://www.nationalresearch.com.

Media Contacts:

Kristin Couch
Jackson Spalding for National Research Corp.
kcouch(at)jacksonspalding(dot)com
706-395-7025

Amber Shoebridge
Legacy Health
ashoebri(at)lhs(dot)org
503-704-0916

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