Klever Releases Second Annual Benchmark Report: The State of Knowledge Sharing 2016

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The second annual industry benchmark on knowledge management will guide organizations, which consistently struggle finding sustained success, on where they can leverage their strengths and focus efforts using resources and tools they already have.

50% of respondents say they could improve productivity by 30% if they shared knowledge more effectively.

Perceptions of the success of knowledge-sharing programs are reality, and these perceptions directly influence buy-in, engagement, and long-term success.

Klever, a global enterprise software and services company, released its second industry benchmark report on the perceptions and realities of knowledge management programs. Klever's Benchmark Report: The State of Knowledge Sharing 2016 focuses on the processes, tools, culture and behaviors necessary to succeed in a knowledge-sharing program. This report provides a benchmark to guide organizations in deploying, sustaining, or rebuilding their respective programs.

"Perceptions of the success of knowledge-sharing programs are reality, and these perceptions directly influence buy-in, engagement, and long-term success,” says Dr. Adam Krob, Klever CIO and co-founder.The report presents benchmark data in four critical areas: people and leadership, processes, technology, and culture. The analysis revealed four critical findings:

  •     Knowledge sharing processes continue to mature, and process remains the strongest benchmark among all categories (3.44 out of 5). This finding is consistent across company sizes, but the data also shows that satisfaction with knowledge-sharing processes improves as organizations grow. This highlights an opportunity for small and medium-sized companies to gain a significant advantage by adopting knowledge-sharing practices earlier in their life cycle and scale more effectively with increased customer demand and team size.
  •     Technology continues to fall short of the promise to enable best practices. Knowledge-sharing processes were rated the highest benchmark, while the technologies were rated lowest (3.13 out of 5) for the second year. There is a growing gap between the managers’ level of technology satisfaction and the rest of the organization. Managers rank technology benchmarks 15.7% lower than executives and front-line team members. This highlights a significant challenge to knowledge-sharing programs, as managers are not aligned with the expectations of executives or the needs of their team members.
  •     Teams are not gaining any ground on fire fighting.The benchmark, ”We invest as much time in fixing the root causes of the fires as we do in fighting fires,” rated a 2.98 out of 5, the only benchmark to fall below three. Respondents ranked this benchmark lowest overall and the data indicated no improvement year-over-year.
  •     Beliefs run deep that knowledge sharing leads to greater productivity and effectiveness. When asked “If people in your workplace were sharing knowledge as well as they possibly could, it would improve productivity by,” nearly 50% of respondents believe that their organization could be at least 30% more productive if they shared knowledge better.

The Klever benchmark report aggregates data from 198 unique responses to the Klever Knowledge Sharing Assessment across fourteen primary benchmarks.The assessment was taken by industry leaders, executives, operational managers, and team members in organizations that either have an existing knowledge-sharing program or are contemplating one.

About Klever
Klever is a global enterprise software and services company. Unlike firms that advocate a purely technology-based solution, Klever improves the people and process side of service effectiveness. We make existing enterprise support platforms better by improving productivity with tried and tested techniques. With the help of Klever software and services you will be able to integrate knowledge about your customers with knowledge about your business and provide lasting value to both.

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