The American Hospital Association Endorses Provider Referral Management Solution from VIIAD

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Solution Enables Hospitals to Refer Patients to Care Providers Based on Patients’ Needs, Preferences and Insurance Plans

The American Hospital Association (AHA) today announced it has exclusively endorsed the Provider Referral Management Solution from VIIAD (Virtual Interactive Identification and Direction). Following a proprietary due diligence process, AHA Solutions, a division of Health Forum, the strategic business enterprise of the American Hospital Association (AHA), awards the AHA Endorsement to products and services that help member hospitals and health care organizations achieve operational excellence.

As hospitals move toward value-based care, they are integrating relationships and resources across sites to better coordinate care and give patients, employees and ACOs access to relevant services and specialties. VIIAD’s Provider Referral Management Solution enables hospitals and health systems to optimize and manage their expanding clinical workforce for improved care of their patient and community populations.

VIIAD’s cloud-based Compass engine facilitates cohesive referral management. It enables hospitals to enhance care by quickly accessing and referring patients to the appropriate care providers so patients receive treatment as soon as possible.

Providing real-time data accuracy, the platform stratifies providers according to insurance plan acceptance, specialty, availability or other tailored data, helping hospitals optimize clinical staff utilization. It also identifies clinicians based on patient needs and preferences for language(s) spoken, gender and proximity. Empowered with these provider choices — along with information on deductibles, copays and other patient-specific insurance status via a real-time “health ticket” virtual ID — patients can make informed decisions about their care. The platform also offers the capability for patients to select providers, make or reschedule appointments, and provide feedback that will be escalated to hospital staff for immediate attention.

The file-format-agnostic platform can integrate with any network or system, including electronic health record systems, patient portals, and claims and payment databases, and allows providers to upload patient records to the referral order to support insurance claims.

“We found VIIAD’s Provider Referral Management Solution stands out because it is well-proven in the health care field. Not only do 150 health care organizations including 22 hospitals use the solution, but these organizations have also demonstrated a retention rate of 95 to 98 percent over the last three years,” said Tim Steffl, chief operating & development officer, AHA Solutions. “In addition, unlike other solutions we reviewed, it can scale to handle any number of concurrent implementations.”

“At VIIAD, we understand the challenges our clients face both financially and administratively in their mission to provide accurate physician data, promote quality and attain better outcomes,” stated Donna Usiskin, VIIAD chief strategy officer. “We have been the leader for over a decade providing solutions that work efficiently and effectively resolving these challenging issues.”

“VIIAD is honored and proud to have received this very special recognition of our expertise and robust solutions by the AHA,” continued John Zubak, VIIAD CEO. “A designation as an AHA Endorsed solution is the highest compliment to an organization that focuses to always be the best in class, and proof that we have achieved that goal.”

About the AHA
The American Hospital Association (AHA) is a not-for-profit association of health care provider organizations and individuals that are committed to the improvement of health in their communities. The AHA is the national advocate for its members, who include nearly 5,000 member hospitals, health systems and other health care organizations and 43,000 individual members. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. Visit to learn more.

About AHA Solutions
AHA Solutions is a division of Health Forum, the strategic business enterprise of the American Hospital Association (AHA) dedicated to serving member hospitals by helping them identify the optimal solutions to their most pressing market challenges. Through the AHA Endorsement, along with educational programs featuring peers and industry experts, AHA Solutions supports the decision-making process for hospitals looking for partners to help with clinical integration, information technology, talent management, cultural transformation, financial sustainability, the patient flow and other key challenges.

AHA Solutions is proud to reinvest its profits in the AHA Mission: To advance the health of individuals and communities. For more information, contact AHA Solutions at info(at)solutions(dot)org or 800.242.4677. Also connect with us via Facebook, LinkedIn, and Twitter.

About VIIAD Systems, LLC
Founded in 2006, VIIAD Systems is the leading healthcare technology company reinventing how healthcare information flows. The company's patent pending enterprise healthcare information management cloud dynamically streamlines complex network, plan and member information with accurate real-time data updates and transparency. By facilitating access to data for payers, providers and members, VIIAD’s customized solutions make data actionable driving better care management, resource allocation, and cost containment in the healthcare and workers' compensation markets. VIIAD makes healthcare data transparent and actionable – anywhere, anytime. For more information visit us at and connect with us via Facebook, LinkedIn and Twitter.

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American Hospital Association:
Marie Watteau
Vice President, Media Relations and Digital Media
American Hospital Association

Tricia Bradley
Director of Marketing & Sales Support

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Marie Watteau