OTRS Group Announces English-Language IT Support Software Training Course in Germany for European Customers

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OTRS Group, the IT support software giant, announces a new English-language training course in Germany for IT support solution OTRS. Starting April 18, 2016, the company will show users how to increase their support desk’s efficiency through a dedicated four day programme.

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European countries such as Italy, the United Kingdom and Spain are important markets for OTRS Group, making up 15% of the download base. Public OTRS training sessions are available to everyone."

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, today announces a new English-language IT support software training course will take place in Straubing, Germany, 18-21 April 2016. Users of the free to download IT support and service management software can learn how to:

  • Install, configure, customize and manage OTRS.
  • Increase their support desk’s efficiency with its extensive features.

OTRS has traditionally offered regular IT support software training courses in German at their training center in Straubing. Now, OTRS Group invites customers from all over Europe to participate in their English-language training sessions at the Straubing center, close to Munich and in Central Europe. Since 2014, OTRS has successfully launched new training courses in the US, the UK, the Netherlands, Sweden, Brazil, Mexico, Indonesia and Hong Kong.

Christopher Kuhn, COO of OTRS Group says: “Attendees will learn how to work even more efficiently with OTRS in a first class training course, including best practice and advanced system knowledge that will result in long-term time and cost-saving expertise. In addition, Germany is always worth a business trip for its central location and of course great regional Bavarian food that we will serve in the breaks. It’s a whole different cultural experience.”

With 25% of all OTRS downloads, Germany remains OTRS Group’s biggest market. However, other European countries such as Italy, the United Kingdom and Spain are also important markets for OTRS Group, making up 15% of the download base. Public OTRS training sessions are available to everyone, and OTRS Business Solution™ customers will be given a 30%-100% discount off the event price depending on their contract level.

Kuhn concludes: “As the English-language training days in April are only one of two possibilities for European users this year, we are expecting a great turnout from many of our established clients. New users are also welcome, but are urged to book a place early.”

There are 8 spaces available for each session, which will help users ensure OTRS is correctly installed, configured and maintained. OTRS experts will guide participants every step of the way, and will show useful configurations of the OTRS system, including user roles and permissions, mapping queues according to organizational structure, and process automatizations with the OTRS Process Management module.

To book your place please contact sales@otrs.com or visit: https://www.otrs.com/public-otrs-trainings/
About OTRS Group

OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the on premise and cloud-based versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, Hong Kong, Malaysia, Mexico and Brazil, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 36 languages, offers a fully responsive design to be used on every mobile device , and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com

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