First Ever Certified Patient Experience Professional Certifications Awarded by Patient Experience Institute

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Designation underlines critical role in healthcare for patient experience professionals

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The recipients of Certified Patient Experience Professional certification represent a visionary, thoughtful and committed group of individuals focused on changing the landscape of healthcare for the better.

Patient Experience Institute (PXI) announces its inaugural awarding of the designation – Certified Patient Experience Professional (CPXP). The first class of CPXPs included over 100 individuals across the spectrum of roles in healthcare. CPXP certification signifies that recipients possess the qualities of a leader who influences the systems, processes and behaviors that cultivate consistently positive experiences and have the knowledge and practical experience necessary to pass a rigorous examination.

Recipients of the CPXP certification represent a diverse and visionary group of healthcare professionals focused on ensuring the best in experience for all they care for and serve. They comprise a growing cohort of pioneering leaders committed to the profession and to maintaining current skills and knowledge in supporting the emerging field of patient experience. Once certified, a CPXP must maintain his or her certification every three years and remain active in the field.

Development of the CPXP exam followed a rigorous and standardized process, engaging the voices of over 1000 members of the patient experience community globally. The process adhered to the Standards for Education and Psychological Testing (AERA, APA, & NCME, 2014) and Standards for the Accreditation of Certification Programs (NCCA, 2014). CPXP certification is an international designation intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement.

“As the patient experience movement grows, we recognize the important contribution professionals attaining certification as CPXPs will have. This designation is significant as it underscores and reinforces the critical focus on the patient and family experience in today’s healthcare environment,” said Jason A. Wolf, President, Patient Experience Institute. “The recipients of this certification represent a visionary, thoughtful and committed group of individuals focused on changing the landscape of healthcare for the better.”

PXI invites individuals from the patient experience community to join the voices already taking a stand in acknowledging the value of having certified professionals and what they bring to the overall healthcare conversation. To learn more about Certified Patient Experience Professional Certification and apply for the next certification exam period, visit:


About Patient Experience Institute
The Patient Experience Institute (PXI) is an independent, non-profit, 501(c)(3) organization committed to the improvement of patient experience through evidence-based research and professional development efforts including certification and continuing education. PXI’s focus is on providing a framework for supporting the development of the field of patient experience in conjunction with its sister organizations, The Beryl Institute and Patient Experience Journal.

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Jessica Barker
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