“We know our clients are looking to automate Customer Engagement processes improving their cost effectiveness while providing first-rate customer service experience. We provide a complete All-in-one Suite Contact Center solution, simple to use".
(PRWEB) March 01, 2016
Presence Technology, a worldwide leader in Contact Center Solutions announced today they will be one of the sponsors of the next ConvergeOne Sales Conference. ConvergeOne is a leading provider in the design, implementation and management of state-of-the-art data and communications solutions. The annual conference, scheduled for March 2nd and 3rd in Orlando, Florida brings together ConvergeOne’s top sales representatives in the sector.
ConvergeOne and Presence share a common goal. “We know our clients are looking to automate Customer Engagement processes improving their cost effectiveness while providing first-rate customer service experience. Together we provide a complete All-in-one Suite Contact Center solution, simple to use, implement and easy to manage that protects the client’s investment” said Paul Dickinson, Presence Technology Executive Vice President for North America.
Presence Technology will demo its version 10.1 Solution All-in-One Suite. The Presence Technology’s Customer Engagement Center suite facilitates exceptional customer interactions through the use of intuitive software that lets companies forget about technology and focus on their business.
This new version improves multi-media communication channels interactions with their Web Interactions, Mail Interactions, IVR, IR, Video Interactions, Agent Scripting, Inbound blended solution, as well as Voice and Screen Recording, Reporting and significantly enhanced Web Agent and Web Supervisor support. Built on a modular platform, the suite of solutions is scalable and can be hosted on premise, hybrid, or cloud, and, works either alone or with any existing PBX platform.
Presence Technology solutions were designed to be implemented quickly and can seamlessly integrate within any company’s existing applications and infrastructure. The solution provides centralized, real-time access and control for all systems and contact center processes.