CONCERN: EAP’s Enhanced Provider Portal Improves Clinical Service Delivery

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New and improved Portal supports CONCERN: EAP’s national provider network with easy access to the tools and resources needed to deliver the highest quality clinical services to employees and their dependents.


The comprehensive redesign is futher demonstration of our commitment to supporting our provider network, and helping them improve clinical service delivery.

CONCERN:EAP (CONCERN), a leading provider of services and programs that promote employee resilience and productivity, today announces a new Provider Portal, empowering providers with choices for how they access information and all of CONCERN's services, tools and resources in one seamless user experience.The section features new and improved provider-focused interface and content, category-driven pathway pages for fast access to specific information and critical resources, and single sign-on for all CONCERN web properties.

“The new Provider Portal is more than a curated collection of resources – it’s a dynamic, highly customizable platform enabling providers to choose how they access tools and information, and how they learn about the latest news and updates, in order to more efficiently and effectively serve their users,” says Patrick Williams, Manager of CONCERN’s Provider Network. “The portal was very much influenced by our work with Silicon Valley companies and their emphasis on design principles that promote an intuitive, positive user experience and a mindset based on innovating with, not just for, customers. The comprehensive redesign is futher demonstration of our commitment to supporting our provider network, and helping them improve clinical service delivery.”

Approximately 85% of CONCERN’s providers have twelve or more years of clinical experience. Their strong loyalty to CONCERN is demonstrated by many having been on CONCERN’s provider panel for over ten years. CONCERN's clinical managers, licensed clinicians with an average of 15 years in this field, are always available for ongoing consultation with providers and maintain the highest standards for its provider network. New counselors coming to the site are subject to a rigorous vetting process that involves an in-depth interview and reference checks. The provider interview is an important step in credentialing that allows CONCERN to screen for sought after qualities in an EAP provider, as well as to inform the provider of CONCERN’s processes and expectations. Once verification of experience, skills and credentials is completed, providers are oriented to CONCERN's policies and procedures. All new providers are mentored on their first cases and their clinical services are continually reviewed through Quality Assurance.


For over three decades, CONCERN has been committed to enhancing employee well-being, focus and productivity by providing evidence-based employee assistance programs, superior counseling services, innovative solutions and on-demand support technologies that enable employees to become more engaged, resilient and effective.

CONCERN serves over 270 companies in High-Tech, Health Care and Biopharmaceuticals, as well as organizations in the Public Sector and Higher Education. CONCERN's client portfolio includes some 25% of Silicon Valley Fortune 500 companies, and provides coverage to more than 420,000 employees.

Regulated by the State of California’s Department of Managed Health Care, CONCERN's Knox-Keene licensure demands rigorous clinical, financial, quality and service audits,with full transparency and accountability, mitigating employer group risk.

Headquartered in the San Francisco Bay Area, CONCERN serves a national population of employers and plan members through its distributed network of licensed clinicians, work/life consultants and professional trainers. For more, visit

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