One, Inc. Announces that Western General Insurance Company Has Gone into Production on One, Inc. Solutions

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Carrier is using ContactOne and ProcessOne to increase insured retention and enable the highest level of customer service to their insureds, agents and brokers.

One, Inc., a provider of software products to the P&C industry, and Western General Insurance Company, a U.S. Property/Casualty (P&C) Insurer, today announced that Western General Insurance Company has gone into production on One, Inc.’s ContactOne™ and ProcessOne® solutions.

“Taking care of our customers is the driving force behind all of our decisions as a company,” said Mark Goldsmith, Vice President of Operations for Western General. “It was clear during the selection process that ContactOne and ProcessOne offered features that would enable us to offer a higher level of customer service through improved communication capabilities and better internal processes. We are very pleased to see the software in action and immediately feel the impact of its functionality.”

“The implementation of ProcessOne and ContactOne was as good as I have been involved with. I am very proud of how are teams worked together and delivered a great result on schedule,” added Justin Martin, Product Development Manager for Western General.

The implementation of ContactOne and ProcessOne has enabled Western General to:

  • Improve the overall billing experience for their customers through real time payment posting and multi-device accessibility to their policy and payment information;
  • Increase customer retention and satisfaction through the convenience of automated contact upon cancellation, non-renewal or other policy events via outbound Interactive Voice Response (IVR) with the ability to take a payment in call;
  • Streamline payment processing via aggregated daily cash reconciliation, resulting in a higher level of employee efficiency and lower expenses;
  • Virtually eliminate data security concerns and reduce the complexity and cost of PCI compliance.

“We are excited that Western General Insurance is in production and seeing the benefits of the software across all process areas of their company,” said Christopher W. Ewing, President & CEO, One, Inc. “ContactOne and ProcessOne enable an optimal user experience and workflow for carriers and MGAs. We’ve enjoyed working with their team and look forward to a long relationship.”

One, Inc.'s InsureOne™ suite of software enables carriers and agencies of all sizes to streamline processes and increase efficiency in each area of their organization. Our scalable, integrated solutions are engineered to optimize data and provide value. One, Inc.’s InsureOne suite includes PolicyOne™ (policy management), ProcessOne® (payment processing and reconciliation), PortalOne™ (web-based credit card payment portal), ContactOne™ (IVR and customer retention system), ActivityOne™ (enterprise efficiency), AppOne™ (agency management and CRM), SalesOne®(marketing representatives management and CRM software), LeadsOne™ (lead management), CampaignOne™ (campaign management) and DataOne® (business intelligence and reporting).

About Western General Insurance Company

Western General Insurance Company was founded in 1971, and received its Certificate of Authority from the California Department of Insurance in 1973. Western General specializes in non-standard Private Passenger Automobile Insurance to families across America through a vast network of independent agents and brokers in over 16 states. They also offer a commercial automobile insurance program for Automobile Dealers throughout the country. In addition, they are a leading provider of Collateral Protection Insurance to independent finance companies. Western General is committed to providing quality insurance products to its customers, and dedicated to remain the "Driving Force in Auto Insurance". Every day they strive to maintain their service motto: "GREAT CUSTOMER SERVICE IS OUR STANDARD, NOT THE EXCEPTION!"

About One, Inc.

One, Inc. builds software products that help Property and Casualty insurers replace their legacy core systems and dramatically increase their operational efficiencies and speed to market. Designed to be flexible and scalable, One, Inc. products enable insurers to deliver excellent service, expand markets, and lower operating costs. One, Inc.’s InsureOne Suite provides the core systems used by insurers as operational systems of record. See how One, Inc. is leveling the playing field. For more information, please visit
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Eileen Potter
One, Inc
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