DATAMARK Provides Business Continuity to Clients During the 2015 South Indian Floods

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Response to one of India’s worst natural disasters is the focus of a new case study.

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A successful effort to deliver business continuity to clients affected by the 2015 South Indian floods is the focus of a new case study from DATAMARK, Inc., a leading provider of business process solutions.

In November and December of last year, monsoons brought heavy rainfall to the region. The city of Chennai, home to 7 million people and one of DATAMARK’s business process outsourcing (BPO) delivery centers, received a record amount of rain from a series of powerful storms, causing floodwaters to submerge many parts of the city. On December 2, Chennai was declared a disaster area.

The case study follows DATAMARK’s operations and management teams’ response to the crisis. With power, communications and transportation infrastructure damaged by the floodwaters, DATAMARK enacted its business continuity plan.

The company shifted some of its clients’ document processing volume to DATAMARK facilities in other countries and arranged for transportation for staffers who were available to come in to work. Communications were handled over the internet, and power was provided by backup diesel generators.

Additionally, DATAMARK staffers raised thousands of dollars to purchase relief packets of food and household items for their Indian colleagues.

By having a tested business continuity and disaster plan in place, DATAMARK maintained its production commitment to clients during one of India’s worst natural disasters. Indian officials estimate monetary damages from the event to range from $7 billion to $15 billion. More than 500 people lost their lives and an estimated 1.8 million were displaced.

To learn more, download “Prepared for Disaster: DATAMARK’s worldwide tams deliver business continuity during the 2015 South Indian floods” at this link:

http://bit.ly/1XVFxZR

About DATAMARK

DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing/document management, contact center services and process improvement consulting for Fortune 500 companies and other large enterprises.

Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit http://www.datamark.net. Follow industry news and trends at DATAMARK's Outsourcing Insights blog at http://www.datamark.net/blog.

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David Peregrino
DATAMARK, Inc.
+1 (915) 242-6299
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