Responsive Answering Service acquires Always Online of Chattanooga, TN.

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Customers will enjoy further redundant systems and phone connections.

Expanding our services to Tennessee, and earning more business in this market, makes all our efforts to provide exceptional service to our customers even more important.

Responsive, a privately owned nationwide telephone answering service business, recently announced the acquisition of Always Online in Chattanooga, Tennessee, which has served local businesses in a variety of industries, since 1998. This acquisition is the seventh for Responsive, in its plans of geographical and business development.

“Expanding our services to Tennessee, and earning more business in this market, makes all our efforts to provide exceptional service to our customers even more important. With the commitment of our staff in creating a service excellence culture, we remain confident that this will be a smooth transition. Always Online customers will benefit from further redundant systems and phone connections by being part of the Responsive family of brands,” said George Otte, President and CEO.

Responsive currently manages thousands of calls each day on behalf of satisfied customers all across the US. Now, by acquiring more centers in growth markets, Responsive intends to support small and medium businesses that require 24-hour customer service and assistance. The Operational approach is customer-centered, meeting and exceeding customer’s needs and expectations. Responsive offers a strong IT and telephony infrastructure with processes and protocols that ensure clients communications are handled with care, attention and, confidentiality.

Responsive’s seasoned operations management, headed by Josue Leon, VP of Global Operations, will continue to run and market Always Online going forward.

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Vivian Borja
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