“We are thrilled to have been selected by Alpha IT as their dialer of choice and are confident that Alpha IT partners will be pleased with our industry-leading dialing and reporting capabilities," said Terrel Bird, CEO and co-founder of TCN.
St. George, Utah (PRWEB) March 02, 2016
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the integration of its cloud-based contact center suite, Platform 3.0, with Alpha IT Services’ newest accounts receivable management platform, MARS. Under this agreement, TCN will serve as the initial dialing platform for MARS, increasing productivity and streamlining payment collections for Alpha IT’s network of partners including credit and collection agencies, banks, law firms and healthcare providers.
Alpha IT Services’ MARS platform is an all-inclusive, PCI compliant accounts receivable application that streamlines account management, including tracking, reporting and reconciling, while also enhancing agent productivity and efficiency. The integration of TCN Platform 3.0 with MARS will provide Alpha IT’s partners with a hosted dialing platform to further streamline payment collection and processing among their customers.
“When searching for a dialing platform to integrate with, TCN was our solution of choice mainly due to its ease of use and streamlined agent gateway,” said Jeoffre Ilagan, Vice President of IT, Alpha IT Services. “TCN has a longstanding reputation within the call center industry, and we know that our partners will view the addition of TCN as a significant benefit, simplifying and facilitating the payment collections process.”
Key features and benefits of TCN Platform 3.0 include:
- Seamless dialer integration
- Built-in or native agent integration
- Compliance – OFCOM, PCI DSS and DPA compliant
- Web-based agent portal with skills-based routing
- Streamlined, single interface
- Sophisticated dialer and interactive voice recording (IVR)
- Predictive, power and manual dialer
- True blended inbound/outbound
- Attended/unattended messaging
- Hosted ACD & PBX
- Reporting - real time and historical
- Flexibility and ease of use
- Free support
- Free call recording
- No long-term contract
- Transparent billing and analytical reporting
TCN Platform 3.0 is a cost-effective, advanced cloud-based contact center suite that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. It provides industry-leading features such as predictive dialer, IVR, call recording and business intelligence. Its “always-on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs.
“We are excited to announce our integration with Alpha IT Services’ MARS platform, and the opportunity to assist a new network of organizations with their dialing needs,” said Terrel Bird, CEO and co-founder of TCN. “We are thrilled to have been selected by Alpha IT as their dialer of choice and are confident that Alpha IT partners will be pleased with our industry-leading dialing and reporting capabilities, all through the same Alpha IT interface they’re accustomed to using.”
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.
About Alpha IT Services:
Alpha IT delivers a one-stop cloud-based accounts receivable management system. Its team of ARM technology experts have created a software solution that helps clients improve their quality of services, competitiveness, and profitability. Through an in-depth understanding of clients’ business needs, Alpha IT delivers a comprehensive and cost effective turn-key answer. At Alpha IT Services, proficiency, reliability and integrity are words by which the company lives and breathes. For more information, visit http://www.alphaitservices.com, see recent news at https://alphaitservices.com/news.html or follow on Twitter @MARS_AlphaIT