Plum Voice Revamps VoiceTrends Analytics Tool, Extends it to Entire Product Line

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VoiceTrends provides robust and comprehensive data for analyzing and improving voice applications.

Plum Voice

Plum Voice

VoiceTrends presents a wide range of data from voice applications in a familiar, intuitive way. This makes it easier for companies to understand how callers interact with their applications, as well as test modifications for improved user experiences.

Plum Voice, the leading Communications Platform-as-a-Service (CPaaS) provider for the enterprise released a significant upgrade to its VoiceTrends analytics tool kit, which is tailored specifically for voice applications. VoiceTrends facilitates continuous improvement of automated voice communications that results in lower customer service costs, better customer experience, and higher ROI.

“We’ve completely re-drawn the voice analytics map with this VoiceTrends release,” said Plum CTO Matt Jones. “Data that used to be buried in the platform and difficult to access is now available at the click of a button. Having new and multiple ways to access call data is critical because many applications built on Plum’s platforms are built by our customers who need data to make improvements to the user experience. We’ve added better event tracking, plus completely new performance and caller profile metrics. The intuitive user interface will make it easier for users to make correlations between their data and their voice applications and to draw better conclusions as a result.”

VoiceTrends allows businesses to monitor a wide range of data from their voice applications and presents that information in a familiar, intuitive manner. This includes the ability to monitor application call volume and performance, identify frequent points of failure, and track user inputs. VoiceTrends also enables companies to A/B test scripts and maximize application efficiency. These features make it easier to understand how callers interact with the application and to test modifications.

The new VoiceTrends interface allows users to access application analytics within each separate programming environment (DEV, Fuse, or Insight). Plum also provides a unique VoiceTrends web interface that allows non-developers to access call data. In this way, VoiceTrends extends roles-based management benefits to all Plum products by increasing accessibility to actionable data, notably for non-developers.

Previously only available with the Plum DEV platform, the re-designed VoiceTrends is now available with the Plum Fuse rapid application development, and the Plum Insight survey products, too.

Sign up for a trial of one of Plum’s VoiceTrends-enhanced platforms to experience the best cloud-based communications technology for building enterprise-caliber voice applications.

About Plum Voice
Plum Voice is a communications technology company that provides programmable platforms to automate customer interactions and business processes. Our products and services simplify the development and deployment of mission-critical voice and messaging applications to connect people to information, anytime from anywhere.

Plum Voice powers interactive voice response (IVR), call routing, messaging, and voice communications for customers all over the world. Our clients range from medium- to large-sized enterprises across a wide variety of industries. Plum helps businesses strike the right balance between self-service automation and excellent customer experiences.

Learn more and sign up for free access to Plum’s platforms at:

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Jennifer Saksa
Plum Voice
+1 (303) 534-0428
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