With MiaRec call recording and quality management suite Skype for Business users will now have access to secure and advanced call recording capabilities,” said Gennady Bezko, CEO of MiaRec.
San Jose, CA (PRWEB) March 02, 2016
MiaRec, Inc., a global provider of call recording and monitoring solutions, announced today the compatibility of its award-winning call recording software with Microsoft’s unified communications platform, Skype for Business. MiaRec call recording and quality management solutions for Skype for Business enable organizations adopting the UC platform from Microsoft to securely and effortlessly record business interactions for compliance and quality control purposes.
Skype for Business is a unified communications platform from Microsoft, providing multi-channel interaction and collaboration capabilities, including voice, video, screen sharing and messaging.
MiaRec call recording and quality assurance suite is now fully integrated with Skype for Business and Lync 2013 to provide advanced call recording functionality for Skype for Business users across multiple market verticals, including contact centers, financial institutions, healthcare providers and more. MiaRec features a user-friendly web-interface, accessible anytime from any web-browser, allowing to search millions of calls by any parameter, listen to calls in real time, evaluate agents, using customizable scorecards, add notes, generate comprehensive reports for trend analysis and much more. Flexible deployment options allow MiaRec software to be installed in virtually any environment from small offices to enterprises with thousands of users across multiple locations, on-premise as well as hosted.
“At MiaRec, we strive to deliver best-of-breed innovative technologies to help our customers meet compliance requirements and deliver excellent customer service,” said Gennady Bezko, CEO of MiaRec, Inc. “ The added support of Microsoft’s unified communications platform will ensure Skype for Business users will now have access to secure and advanced call recording capabilities.”
Note: MiaRec, Inc. will be unveiling its call recording and quality monitoring solutions for Skype for Business at Enterprise Connect 2016 (March 7-9), USA’s largest telecommunication industry event. Discover more about MiaRec solutions at booth 2201 at the Enterprise Connect Expo.
About MiaRec: Headquartered in San Jose, California, MiaRec, Inc. is a global provider of comprehensive contact center and business call recording solutions. MiaRec’s software solutions portfolio includes award-winning call recording and quality monitoring products for contact centers, VoIP service providers, financial institutions and other businesses that need to improve workforce performance and enhance customer experience. MiaRec offers advanced contact center functionality such as call recording, live monitoring, reporting, dashboard, and quality management as an integrated all-in-one solution for optimizing contact center operations. Since its first release in 2007, MiaRec has been adopted by more than 1,000 customers worldwide and is compatible with business telecommunications systems from leading providers, including Microsoft, Cisco, Avaya, NEC, Polycom, BroadSoft, Metaswich and many others. For more information, visit http://www.MiaRec.com.