Volatia offers support for more than 200 languages
Roanoke, Virginia (PRWEB) March 08, 2016
Volatia’s Interpreter Management System makes it possible for businesses, of all sizes and in any industry, to seamlessly manage their internal and external teams of interpreters. Since more than 60 million people in the United States speak a language other than English in their homes, the new Interpreter Management System serves as a conduit between businesses and their multilingual customers.
Volatia offers support for more than 200 languages within the Interpreter Management System, a cloud-based solution that costs nothing to set up and comes with no subscription fees. Businesses can use the new system to offer better support to customers who are deaf, hard of hearing, or limited in their English proficiency (LEP). For instance, organizations can send appointment confirmations or reminders in their customers’ languages. Users simply choose the target language and enter the phone number or email address of the recipients. The recipients then receive a text or email that outlines the appointment details in their native tongue. This innovative feature dramatically reduces the organization’s no-show rates, lowers the cost of late service delivery, and provides consistent, productive interactions that increase customer satisfaction and retention.
The new system creates cohesiveness and consistency within organizations that need to offer multilingual support around the clock. For organizations with in-house interpreters, the system can be used to manage all of their workflow and serve as a back-up for assignments in languages not supported by their own staff. When a new assignment is created, the Interpreter Management System helps the user to find an internal team member who speaks the desired language. If none are available, the assignment can be sent to the thousands of interpreters within Volatia’s network with a click of a button.
Volatia’s Interpreter Management system eliminates waste and increases productivity by making it possible for all users to collaborate in real-time. Businesses get complete end-to-end access to scheduling, accounting, auditing, and reporting functions. These critical tools provide a means by which any organization can assess its effectiveness and gain a competitive advantage within the multilingual community.
More information about the Roanoke-based company or the Interpreter Management System can be found at https://www.volatia.com.
Volatia is a network of interpreters and translators that supports more than 200 languages over the phone, on-site, and through video remote solutions, 24/7/365.
1327 Grandin Rd.
Roanoke, VA 24015
Toll Free: 1-877-VOLATIA