ROSS Management Services Honored with 2015 National Resident Satisfaction Award

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Company receives “Superior Company” designation for providing outstanding service to residents

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Our goal is nothing less than to give our residents the very best living experience in the entire multifamily industry, and they are top of mind during every decision we make.

ROSS Management Services, a leader in multifamily property management, today announced that it was recognized for the second year in a row for having a Superior Company Score in SatisFacts’ 2015 National Resident Satisfaction Awards.

ROSS Management Services won the award based on scores residents gave them on their satisfaction surveys during 2015. The company received an average score between 4 and 4.49 during the year, placing the firm in the Superior Company Score category. Furthermore, 17 ROSS managed communities received individual 2015 SatisFacts Property Awards, meaning they received an average score of at least 4 on their resident satisfaction surveys in 2015.

“Resident satisfaction is at the absolute top of our priorities at the communities we manage,” said David J. Miskovich, chief operating officer of ROSS Management Services. “Our goal is nothing less than to give our residents the very best living experience in the entire multifamily industry, and they are top of mind during every decision we make. With all of the work we pour into creating truly great communities for our residents to live in, we are incredibly honored to be recognized by this award.”

ROSS Management Services delivers customer satisfaction surveys to its residents at least three times during their lease term – at move-in, after every work order and prior to renewal – to determine their satisfaction with the level of service they have received.

“Creating and maintaining good relationships with our residents requires constant communication with them,” Miskovich said. “We want to make sure we’ve given our residents ample and frequent opportunity to tell us how we’re doing, so that we can make sure we’re meeting all their needs. Developing that kind of open relationship is so critical to our good service and high renewal rates.”

ROSS Management Services also encourages its on-site staffs to provide outstanding experiences for residents through its annual Customer Service Circle of Excellence Awards, which honor leasing associates and apartment communities that provide great customer service. The awards are benchmarked using the communities’ SatisFacts scores.

The individual communities that received SatisFacts Property Awards include:

  • Charlestowne North in Greenbelt, Md.
  • Cole Spring Plaza in Silver Spring, Md.
  • Coliseum Lofts in Richmond, Va.
  • Colvin Woods in Reston, Va.
  • Crestleigh Apartments in Laurel, Md.
  • Cypress Creek in Hyattsville, Md.
  • EOS-21 Apartments in Alexandria, Va.
  • Glen Oaks Apartments in Greenbelt, Md.
  • Grandview Apartments in Falls Church, Va.
  • The Heritage at Old Town in Alexandria, Va.
  • Metro 710 Apartments in Bethesda, Md.
  • Overlook Apartments in Hyattsville, Md.
  • Park Vue in Alexandria, Va.
  • Seven Springs Apartments in College Park, Md.
  • Spring Parc in Silver Spring, Md.
  • Woods of Marlton I in Upper Marlboro, Md.
  • Woods of Marlton II in in Upper Marlboro, Md.

ROSS Management Services has received an award from SatisFacts’ National Resident Satisfaction Awards every year since it began working with the company.

About ROSS Companies
ROSS Companies, founded in 1983 in Bethesda, Md., is a recognized leader in multi-family acquisitions and investment, development, property management and renovation. With a managed portfolio of more than 10,000 apartment homes in over 30 communities, the privately-held company is one of the most active multifamily real estate firms in the Mid-Atlantic region. ROSS Companies is comprised of three affiliates – ROSS Development & Investment, ROSS Management Services and ROSS Renovation & Construction. In 2016, ROSS Development & Investment is celebrating its 33rd anniversary and ROSS Management Services is celebrating 27 years in business. In 2015, 19 ROSS-managed apartment communities were awarded the Apartment Ratings’ 2015 Top Rated Award, reflecting ROSS Companies’ unwavering commitment to customer satisfaction. These annual awards recognize communities with outstanding resident satisfaction ratings as measured on ApartmentRatings.com. For more information about ROSS Companies, visit TheRossCompanies.com.

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Peter Jakel
LinnellTaylor Marketing
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