Arrowhead General Insurance Agency, Inc. Selects One, Inc. Suite of Payment and Reconciliation, Client Contact and Customer Retention Solutions

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National Program Administrator selects ProcessOne, ContactOne and PortalOne to streamline processes and enhance customer service

Arrowhead General Insurance Agency, Inc., one of the largest U.S. Property/Casualty (P&C) Program Administrators, and One, Inc., a provider of software products to the P&C industry, today announced that Arrowhead’s Personal Auto Division has selected ProcessOne® to support its payment processing and daily cash reconciliation, ContactOne™ to increase policy retention via automated calling and messaging and PortalOne™ to enable multi-device access to payment information.

The combined power of ProcessOne, ContactOne and PortalOne will allow Arrowhead to:

  • Improve the overall billing experience for its customers by providing 24/7 multi-device accessibility to their payment information;
  • Offer Arrowhead’s clients the added convenience of automated notification of cancellation, non-renewal, or other policy events, via voice, text, or email; and
  • Reduce the complexity and cost of PCI compliance, virtually eliminating data security concerns.

“Superior products and customer service powered by modern technology have fueled our growth,” said Chip Craze, president of the Personal Auto Program, Arrowhead. “ProcessOne, ContactOne and PortalOne will give us additional tools to streamline workflow as well as improve agency and customer communications.”

We are pleased that Arrowhead has selected the One, Inc. suite of payment products and welcome them as a customer,” said Christopher W. Ewing, President & CEO, One, Inc. “One, Inc. is committed to leveling the playing field for carriers, agents and MGAs of all sizes; offering the same level of flexibility and scalability as larger vendors, combined with affordability and a faster implementation.”

One, Inc.'s InsureOne™ suite of software enables carriers and agencies of all sizes to streamline processes and increase efficiency in each area of their organization. Our scalable, integrated solutions are engineered to optimize data and provide value. One, Inc.’s InsureOne suite includes PolicyOne™ (policy, rating & billing) ), ProcessOne® (payment processing and reconciliation), PortalOne™ (web-based credit card payment portal), ContactOne™ (IVR and customer retention system), ActivityOne™ (enterprise efficiency), AppOne™ (agency management and CRM), SalesOne®(mobile marketing representatives management and CRM), LeadsOne™ (lead management), CampaignOne™ (campaign management) and DataOne® (business intelligence and reporting).

About Arrowhead
Arrowhead General Insurance Agency, Inc., headquartered in San Diego, is a national insurance program administrator for commercial, personal and specialty products and is part of National Programs, one of the largest program business networks in the U.S. with over $2.6 billion written premium under management. Arrowhead’s relationships with strong insurance carriers provide stability for our nationwide network of producers. We invite insurance agencies and companies from coast to coast to grow with us. For more information about our products and services, please visit us at Arrowhead is a subsidiary of Brown & Brown, Inc. (NYSE: BRO), which is ranked by Business Insurance magazine as the United States' sixth largest independent insurance intermediary with over $1 billion total revenue.

About One, Inc.
One, Inc. builds software products that help Property and Casualty insurers replace their legacy core systems and dramatically increase their operational efficiencies and speed to market. Designed to be flexible and scalable, One, Inc. products enable insurers to deliver excellent service, expand markets, and lower operating costs. One, Inc.’s InsureOne Suite provides the core systems used by insurers as operational systems of record. See how One, Inc. is leveling the playing field. For more information, please visit
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Eileen Potter
One, Inc
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