PayLease Wins Two Stevie Awards Honoring its Customer Service and Call Center Teams

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Achievements by the Company's Resident Call Center and Client Support Earn Bronze Awards

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We devote significant resources to ensure users of the PayLease system – both property managers and their residents- receive the best and most timely support, should they need it.

PayLease, a leading payments, billing, and utility expense management provider for the property management and HOA industry, today announced it received two accolades in the 10th annual Stevie Sales and Customer Service Awards. The Stevie Awards recognize the achievements of sales, customer service, and call center professionals across the globe. PayLease was a Bronze winner in the following categories for businesses in the Financial Services industry: Contact Center of the Year, and Front Line Customer Service Team of the Year.

More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements earlier this month.

PayLease’s award for Contact Center of the Year honored the Company’s resident call center, which offers live support for those who need assistance making a payment to their HOA or property manager. Achievements that contributed to the win included: a high percentage of calls that were successfully resolved during the eligibility period, a short average hold time, and being the only company among its competitors for offering 24/7 resident support.

The Front Line Customer Service Team of the Year award recognizes service teams that directly engage clients. Stevie judges commended PayLease for providing one of the shortest implementation times in the industry, and for offering clients a breadth of specialized support teams. Judges also recognized these teams for attributing to PayLease’s 96% client retention rate.

Matt Amoia, PayLease’s Vice President of Account Management commented on the Company’s Stevie win: “We devote significant resources to ensure users of the PayLease system – both property managers and their residents- receive the best and most timely support, should they need it. We are thrilled that this commitment to PayLease’s clients was recognized by the Stevie judges.”

"Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success," said Michael Gallagher, President and Founder of the Stevie Awards. "The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winners' accomplishments, and we congratulate all of the winners on their commitment to excellence and innovation."

The awards were presented to honorees during a gala banquet on Friday, March 4 at the Paris Hotel in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://www.StevieAwards.com/sales.

About PayLease

PayLease provides online payments, billing, and utility expense management tools to HOAs and property management companies. Property managers use PayLease to offer their residents convenient online payment options and to improve their business’ operational efficiencies. Our solutions are easy-to-use and are backed with the highest levels of security and customer support. Since our inception in 2003, PayLease has grown to serve thousands of property management companies nationwide and is among the fastest-growing technology companies in the United States.

About The Stevie Awards

The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards

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Jennifer Stahlman
PayLease
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PayLease LLC
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