Sky Is Not Falling on Offshoring, Despite Market Maturity and Disruption by Service Delivery Automation—Everest Group

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Downloadable, high-res Market Insights™ graphics and webinar summarize 2015 developments, 2016 predictions in Global Services market.

2015 Global Services Heat Map

Looking ahead to 2016, Everest Group predicts service delivery automation (SDA) will become a priority for Global In-house Centers (GICs), often called Shared Services or Captives, and will impact the location portfolio in a variety of ways....

The maturing global services industry experienced continued growth in 2015, with location activity reaching an all-time high. The drivers of that growth, however, have evolved. Small and mid-sized buyers led growth across industry verticals, and the adoption of new technologies caused disruption in the market, according to Everest Group, a consulting and research firm focused on strategic IT, business services and sourcing.

Looking ahead to 2016, Everest Group predicts service delivery automation (SDA) will become a priority for Global In-house Centers (GICs), often called Shared Services or Captives, and will impact the location portfolio in a variety of ways, including a rise in both consolidation and reshoring, the latter especially in situations where speed-to-market is important.

“Twenty-eight percent of GICs have already implemented SDA across multiple processes and have started reaping the benefits of greater operational efficiencies,” said Salil Dani, vice president in the Global Sourcing team at Everest Group. “Fifty percent are pursuing pilots or actively planning to implement SDA, and 22 percent are thinking about it. So, there is no doubt that SDA is impacting the location portfolio; however, it will not replace offshoring.”

These research findings are summarized in a set of high-resolution graphics available for complimentary download here. These Market Insights™ illustrate key takeaways from Everest Group research on the developments that took place in the global services industry in 2015. The graphics may be included in news coverage, with attribution to Everest Group.

The graphics include:

  •     Global services market activity heatmap — 2015
  •     Key global services location opportunities for 2016
  •     The nature of the global services industry is shifting
  •     Service providers relying on inorganic growth
  •     Global services location activity increased in 2015 as buyers invested ahead of demand

***Webinar Replay***
The research supporting these Market Insights graphics was discussed in a webinar conducted by Everest Group last month. Listen to a recording of “Market Vista™ | Global Services Developments: 2015 Trends & 2016 Predictions” or get the presentation here.

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com and research.everestgrp.com.

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Andrea M. Riffle

Robert Cathey
Cathey Communications
865-386-6118
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