Newgistics to Lead Executive Panel Discussing Customer Returns Experience at Operations Summit

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Leading merchants, featuring operations, transportation and logistics leaders from Title Nine and Ascena Retail Group will participate in the April 13th session at Operations Summit, Powered by Multichannel Merchant

Operations Summit 2016
Retailers are adopting very liberal returns policies, and often times offering free returns because they realize how these strategies can remove friction in the path to purchase" said Patrick Allard, SVP of Sales and Business Development, Newgistics.

The growing influence of the customer and customer experience in today’s retail returns policies will be a key focus at Multichannel Merchant’s 5th Annual Operations Summit on April 12-14 in Cincinnati, OH.

Patrick Allard, SVP of Sales and Business Development at Newgistics, and Ellen Shannon, Chief Content Director and Publisher, Multichannel Merchant, will lead the panel, “How an Exceptional Returns Experience Can Improve Your Profitability,” on Wednesday, April 13th at 8:30 a.m.

“In the early days of eCommerce, people were hesitant to shop online until they knew they could return purchases simply and easily, and Newgistics played an important role in helping a lot of shoppers get over that hurdle,” said Allard. “We’re seeing a renewed focus on returns across the eCommerce and multichannel space through a couple trends that became really apparent during the holiday season. Retailers are adopting very liberal returns policies, and often times offering free returns because they realize how these strategies can remove friction in the path to purchase, create a better overall experience and sometimes even pay for themselves. We’re looking forward to attacking these topics at Operations Summit.”

Session panelists joining Allard and Shannon for this discussion include Catherine Farrell, Vice President of IT and Operations, Title Nine, Sonya Link, DC and Operations Manager, Title Nine and Rich Byrnes, Associate Vice President, Transportation and Logistics, Ascena Retail Group.

In conjunction with Operations Summit, Newgistics will also be hosting a Facility Tour of its 500,000 square-foot SuperCenter, located in Hebron, KY on April 13th. For more information on the tour, visit

The Operations Summit features six tracks and a series of plenary sessions delving into how omnichannel works, including the pain points and their solutions, to help executives implement omnichannel retailing. More than 800 attendees will attend to discuss the latest trends, strategies and best practices during the conference at the Duke Energy Convention Center in Cincinnati OH.

About the Operations Summit
Now in its fifth year, the Operations Summit helps merchants boost productivity, cut costs and increase customer satisfaction by providing a gathering place for operations leaders to exchange ideas, tour leading DTC distribution centers and get in-depth training. It is the only conference exclusively devoted to direct-to-customer operations and fulfillment. Operations Summit, along with the co-located Growing Global conference, covers omnichannel, logistics, customer care, warehousing, order management, global operations, cross-border selling, transportation, returns and fraud prevention.

About Multichannel Merchant
Multichannel Merchant, producer of the Operations Summit, reaches management, marketing and operations at companies that sell merchandise through multiple channels—including e-commerce and catalog. Multichannel Merchant delivers research, executive summaries, technology and supplier comparisons, tip sheets, news and resource information to help companies sell & deliver products direct-to-customer.

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John Gibb
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