Theale, United Kingdom (PRWEB UK) 29 March 2016
As the requirements for technology and advanced networking continue to increase within the hospitality industry, client service and support is essential. Although Quadriga’s internal, global service centre currently offers 24/7 support, on site assistance is equally important.
As a leading systems integrator with a wealth of converged network knowledge, Quadriga have partnered with NSC Global to further increase our reach to clients needing support in a consistent, repeatable quality of delivery. Quadriga aim to expand the 24/7, multilingual help desk in a service with seven days a week onsite support in English and the local language.
The strategic partnership with NSC Global is not only important for Quadriga’s independent hotel clients but also for the multinational and global brand partners, as NSC Global is a multi-national technology services and infrastructure provider that helps clients across 180 countries in over 40 languages. This partnership gives Quadriga a capable and trusted partner to help our clients run their businesses more time and cost efficiently.
The partnership with NSC Global provides:
- Access to a geographically dispersed highly mobile Field Services Team
- Field engineers who are all trained in Networks or Microsoft certified
- SLA performance focused delivery
- Joint training programmes and system certifications
- A single professional service desk to service desk dispatch process
Mike Hayles, SVP of Operations for Quadriga, is delighted to be announcing this project with NSC Global and running the deployment of the partnership as further extension of the European services and support centre already in place. “Together, we will provide a great mix of skillsets with the mentality of both companies aligning when it comes down to exceptional customer service. Our customers will see the powerful synergy between a 30 year heritage in the hospitality industry and field based operational excellence with an even greater coverage footprint than previously experienced.”
Quadriga is a leading international provider of guest technology managed services for the hospitality industry and our commitment is to maximise a customers’ on-property value and guest satisfaction.
Quadriga provides customers with the flexibility and reassurance that they can obtain a complete, accessible and relevant guest technology solution that meets their business revenue, guest satisfaction and operational efficiency targets, all from a single, financially robust partner. Our value proposition is to provide technology solutions which enable customers to:
- Connect with your guests – and guests with the hotel and their world
- Control the guest experience and your network and TV environment
- Commercialise new business and revenue opportunities
This value is delivered via a 360º integrated and managed service approach to design, build and manage a complete network and technology ecosystem focussed on the needs of hospitality and guests.
Quadriga offers a single point of contact for a range of managed services covering Networks, WiFi, Hospitality TVs, Interactive TV & Mobile platforms and Financial Services. These integrate multiple hardware and software components, proprietary to Quadriga or via ‘best-in-class' partners, with an unrivalled range of multimedia content solutions and expert operational and professional services.
Quadriga has more than 30 years’ experience serving the hospitality sector and operates in the key strategic geographies of USA, Europe, Middle East and Africa, supporting more than 300,000 guest rooms including 100,000 with HSIA. The company has unrivalled knowledge and approaching 15 years’ experience in managing hotel networks, Internet provision, digital IP systems and delivering IP over coax networks.
Quadriga will continue to leverage its capabilities, its partnerships and deep knowledge of the hospitality sector to create solutions that harness the latest technologies and meet ever- evolving customer business needs and guest expectations.
For more information, please visit http://www.quadriga.com
Group Marketing Manager
Telephone : +44 (0) 118 916 7181
E-mail : Vicky.Daniels(at)quadriga(dot)com
Spa Communications for Quadriga
Telephone : +44 (0) 1892 511413
E-mail : rflashman(at)spacomms(dot)com