We view customer success as a revenue center, not a cost center. Lauren is leader who has helped drive our growth from zero to 20,000 customers with a focus on customer success, without sales reps or VC funding.
Boston, MA (PRWEB) March 28, 2016
Today WriterAccess, the cloud-based platform connecting thousands of US-based writers, translators, editors and content strategists with agencies, SMBs, and Fortune 500 companies, announced that its Customer Success Manager Lauren Cowher has been honored with the Hero Award for excellence in customer success.
“Most companies view customer success as a cost center, not a revenue center inspired by great service. Lauren is leader who has helped drive our growth from zero to 20,000 customers with a complete focus on customer success, without sales reps or VC funding,” said WriterAccess Founder and CEO Byron White. “By aligning individual team member goals with department goals and company goals, Lauren ensures that our customers get the most value from our platform.”
"The best honor of all is knowing that this was born of the team's collective nomination. At WriterAccess, we are supported and challenged daily in the quest to deliver the best possible experience, to our customers, our talent and each other,” said Lauren Cowher, Customer Success Manager.
Customer success is an innovative approach that continues to grow in importance as recurring revenue models become more prevalent. Companies that rely on recurring revenue must focus on ensuring that their customers find real value in their products in order to drive renewals and growth. The award celebrates the individuals and teams who are implementing innovative and meaningful customer engagement strategies.
The Award was presented Tuesday at the Customer Success Summit, a two-day event that brings together over 1,000 CEOs, industry analysts, venture capitalists, customer success executives and professionals from some of the world's best companies such as HP, Autodesk, New Relic, LinkedIn, Adobe, Bitly, Optimizely and more who all have one mission: exploring how to put the customer first. Previous winners of the Hero Award include leaders at LinkedIn, Influitive, WalkMe, Kapta, Unbounce, Globoforce, Central Desktop, SendGrid, Freshdesk and Entelo. To learn more about the Customer Hero Awards, visit http://customersuccessheroes.com/.
Founded in 2010, WriterAccess is a free cloud-based platform that provides access to a workforce of 14,000 talented, screened, and US-based writers, editors, translators and content strategists. WriterAccess is listed on the Inc. 5000 list of fastest growing companies in the US (2014, 2015).