Local HVAC and Plumbing Company Recognized for Superior Customer Service by Angie's List

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Las Vegas’ The Cooling Company won the 2015 Angie’s List Super Service Award for superior residential and commercial heating, plumbing and air-conditioning services.

The Cooling Company’s win of the coveted Angie’s List 2015 Super Service Award is reward for a job well done and the perfect way to celebrate the business’ fifth anniversary at the end of March. It’s also motivation for the family-owned HVAC and plumbing enterprise to continue providing premier-level service to Las Vegas’ residential and commercial communities in 2016 and beyond. “Only about 5 percent of the heating, cooling and plumbing companies in Las Vegas and Henderson have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”

As Angie’s List Super Service Award 2015 winners, The Cooling Company had to meet strict eligibility requirements, from professionalism to punctuality. Nothing less than an “A” rating in overall, recent and review-period grades is sufficient. Candidates must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines. This award honors an exemplary year of consistently high-level service that The Cooling Company has provided to Las Vegas’ varied communities, complete with the objective, verified consumer reviews to prove it.

Determined to “change heating, ventilation and air-conditioning in Las Vegas,” The Cooling Company takes pride in its innovative approach to helping customers maintain comfortable, healthy living and working environments. “Efficient plumbing and water filtration systems, air-conditioning, and furnace and heat pump systems are all essentials in southern Nevada’s desert setting,” says co-founder Tiago Santana. “I tell customers, ‘It’s all about your comfort.’”

It starts with a quality product. The Cooling Company specializes in Lennox systems, a high-end manufacturer renowned for its green innovations and selectivity in accrediting contractors. However, even 98-percent energy-efficient furnaces and compressors are only as reliable as their installation and maintenance; the same applies to plumbing and water filtration systems. “That," says Santana, “is why we place the value we do on our team. Their skills and attention to detail are what make the difference.”

The Cooling Company takes pride in its expert employees, individuals “who have the skills, abilities and knowledge to provide the very best for our customers.” The company is bonded, licensed and fully insured, so an extensive interview is just the start of the hiring process. Every employee must also successfully complete a background check and company training – all vital in providing the “trust, honesty, care and amazing service experience” that The Cooling Company regards as a baseline requirement.

However, The Cooling Company team wants to ensure that they have the equation correct. They start with a quality product and then add skilled, trustworthy employees. The proof is in ensuring that customers are not just satisfied but happy, long-term clients. The owners read – and pay attention to – every customer review. “It makes us super proud to know someone takes time to sit down in front of their computer to share their experience . . . about how we’ve helped their family.”

Recognition of The Cooling Company’s expertise and excellent customer service is not limited to Angie’s List. The company has repeatedly received HomeAdvisor Top Rated, Best of and Elite Awards. It is not only Better Business Bureau-accredited but also maintains an A+ rating, a distinction no doubt well-earned.

The Cooling Company provides service 24 hours a day, 7 days a week and 365 days a year and maintains its own warehouse as well as relationships with more than 40 vendors; help, parts and equipment are always available. Covering every contingency, the company pledges on its website, "We will even provide you a complimentary portable air conditioning unit for you to use in the event we have to wait for parts to arrive.”

Santana sums it all up: “We want people to know that they can count on The Cooling Company no matter how big or small their issue is. Whether it’s an emergency repair, preventive maintenance, a custom conversion redesign or a brand-new green-technology installation, our team guarantees our work 100 percent.”

Based in Las Vegas, The Cooling Company serves the entire metropolitan area, from North Las Vegas and Nellis Air Force Base to Summerlin and Henderson. For all heating, air-conditioning, ventilation, and plumbing or water filtration questions or for free written estimates, the company can be reached through its website at TheCoolingCo.com or by calling (702) 567-0707. The Cooling Company has certified technicians to address both residential and commercial issues.

Angie's List facilitates happy transactions between more than 3 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service. With more than 10 million verified reviews of local service, Angie's List connects consumers directly to its unique online marketplace of member-reviewed providers, tools and support. Angie’s List can be found at AngiesList.com.

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Tiago Santana
since: 11/2011
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