Point of Rental Software Adds Kiosk Functionality

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Newest Rental Essentials Software Feature Creates a Buzz for Rental Stores in the Recreation Adventure Industry

Spokes Bicycle Rentals

Tim Quarles, Spokes’ project manager, explained that inventory management is the primary reason we chose Point of Rental Software. Not only is it necessary to know when a bike goes missing, it’s also important for us to better serve our customers.

Point of Rental Software, a leading provider of rental and inventory management software solutions, has implemented the use of kiosks in the latest update to Point of Rental Essentials cloud-based software. The update boasts many functions of interest to the recreation and adventure sports rentals, but kiosk functionality tops the list. Designed to enhance the customer experience, the kiosk feature facilitates the rental process by allowing customers to self-serve. When utilized with a barcode reader, a customer can scan a driver’s license to populate the customer record instantaneously. The system helps avoid duplicate customers by matching provided information as the customer pulls up or sets up their account.

Spokes Bicycle Rentals of Vancouver, British Columbia, plans to implement kiosks in its Stanley Park store. Well-known as Vancouver’s favorite bike rental shop, Spokes is a family run business that has served tourists and locals for over 75 years. With a prime location at the entrance to Vancouver’s world famous seawall, the rental store serves large numbers of customers during peak tourist season yet still manages to get cyclists on the trails in record time. Spokes’ owner Brian Vetter has instilled a customer-first culture that resonates throughout the company. Recognizing that tourists on vacation don’t want to wait in a line, Vetter has instituted the goal of never making a customer wait. Point of Rental’s new kiosk is designed to complement this company policy, while the software as a whole provides necessary information to better manage inventory.

Tim Quarles, Spokes’ project manager who is overseeing the software implementation, explained that inventory management is the primary reason the company chose Point of Rental Software. “Not only is it necessary to know when a bike goes missing, it’s also important for us to better serve our customers,” Quarles said. “For example, if someone has a flat tire, we send a mechanic out on the exact replica bike so that the customer can get on the new bike right away. In order to do that, we have to know the exact bike they were sent out with. So really, that’s the catalyst for the project.”

Evan Fort, Point of Rental’s Vice President of Cloud Products, and his team of developers have worked closely with Spokes, implementing and adapting features such as Quick Return which allows store associates to scan the barcode on the bike and automatically return it to inventory.

“When bikes are being returned, many times a group will come in minutes apart, so we need to be able to receive, receive, receive,” Quarles said. “The Quick Return feature allows us to do this efficiently. Similar to the Kiosk feature, it will help us serve our customers quickly. Competition will chip into your market share if you don’t get people moving quickly. Evan and his team seem to be very responsive to ideas we want to implement which will keep us ahead of the competition.”

Point of Rental Essentials utilizes agile programming, meaning that new features are added to the software in “sprints” and updates are released every few weeks. This is good news for rental stores like Spokes that use the cloud-based software.

About Point-of-Rental®, Inc.
Listed by Inc. 5000 as one of America’s fastest growing private companies, Point of Rental offers smart, scalable software products to fit the unique demands of rental and inventory management. Headquartered in Grand Prairie, Texas, the company was founded in 1983 and today provides award-winning rental management software to thousands of companies worldwide. To learn which Point of Rental software product is right for your business, visit http://www.pointofrental.com.

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Terry Harris

Terry Harris
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