Ardent Identified as a Disrupter by Gartner in Third Party Maintenance Competitive Landscape Report

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Ardent Support Technologies Continues to Position Itself as a High-Touch, Support-Focused Third Party Support Provider for Storage, Server, and Networking Maintenance Contracts.

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Third Party Support Provider for Storage, Server, and Networking Hardware

Some enterprises consider the flexibility and customized support from TPMs as an advantage. Customers will often switch to TPMs when the original warranty runs out, rather than renew the OEM support contract."

Ardent Support Technologies, a Third Party Maintenance provider for Storage, Server, and Networking support contracts, has announced the company’s inclusion in a March 17, 2016 Gartner report titled “Competitive Landscape: Leveraging Third-Party Maintenance Providers for Data Center and Network Maintenance Cost Optimization, North America”.

The report provides a comprehensive list of key findings among the top companies in the Third Party Maintenance market, lists recommendations for companies considering TPM services, and evaluates 13 companies whose services were competitively vetted and categorized by Gartner research Analyst Christine Tenneson. Among those categories were Market “Disrupters”, of which Ardent Support Technologies was identified.

“Enterprise's need to reduce capital expenditure (capex) spend in networking and data centers is a supporting factor to consider TPMs.” Tenneson explains. “Some enterprises consider the flexibility and customized support from TPMs as an advantage. Customers will often switch to TPMs when the original warranty runs out, rather than renew the OEM support contract, due to significant increases in OEM postwarranty pricing.”

“The recent report from Gartner is an accurate look into the current state of the Third Party Maintenance market.” Said Jim Stevens, Co-Founder of Ardent. “For the last 10 years, Ardent has positioned itself as a high-touch, support focused company. We work continuously to improve our efficiency and drive down operational costs without sacrificing the level of support our customers have come to expect.”
The complete report can be found here: http://info.ardentsupport.com/gartner-competitive-landscape/

About Ardent Support Technologies
Ardent Support offers premier Third Party Support and Maintenance contracts for EMC, Netapp, Hitachi, HP, 3PAR, Cisco, IBM, Sun/Oracle, Fujitsu and Dell hardware. All support services are backed by Level 3 Engineers with hand-selected skill sets to troubleshoot even the most complex data center environments. Ardent’s services have been used by Fortune 500 companies such as Sony Entertainment, Domino’s Pizza and Sentry Insurance to increase support levels while realizing significant savings. For more information call 866-364-1398, email sales(at)ardentsupport(dot)com, or visit their website at http://www.ardentsupport.com

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Matthew St Jean
Ardent Support Technologies
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