Buckeye Insurance Group Selects One, Inc. Suite of Payment, Reconciliation and Customer Retention Solutions

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Company selects ProcessOne, ContactOne and PortalOne to streamline processes and enhance customer service

Buckeye Insurance Group, a U.S. Property/Casualty (P&C) Insurance Company, and One, Inc., a provider of software products to the insurance industry, today announced that Buckeye Insurance has selected ProcessOne® to manage its payment processing and daily cash reconciliation, ContactOne™ to increase policy retention via automated calling and messaging and PortalOne™ to enable multi-device access to payment and policy information.

Buckeye selected One, Inc.’s suite of cloud-based software to streamline and enhance their payment processes; specifically by having the ability to offer card-based payments including recurring payments to their insureds, which will help them to both retain current customers and increase new business.

“Buckeye is focused on taking care of our insureds and we understand that technology plays a significant role in the customer experience,” said Craig Curcio, Vice President & Controller, Buckeye Insurance Group. “The One, Inc. suite of software enables us to offer more payment and communication options. We are looking forward to quickly getting into production.”

The combined power of ProcessOne, ContactOne and PortalOne will allow Buckeye Insurance to:

  • Improve the overall billing and payment experience for their customers through the availability of credit card payments, real time payment posting and multi-device accessibility to their policy and payment information;
  • Increase customer retention and satisfaction through the convenience of automated contact upon cancellation, non-renewal or other policy events via outbound Interactive Voice Response (IVR) with the ability to take a payment in call;
  • Streamline payment processing via aggregated daily cash reconciliation, resulting in a higher level of employee efficiency and lower expenses;
  • Reduce the complexity and cost of PCI compliance, virtually eliminating data security concerns.

“We are pleased that Buckeye has selected One, Inc.’s suite of payment products and welcome them as a customer,” said Christopher W. Ewing, President & CEO, One, Inc. “Buckeye is committed to their customers, their agents and the communities they serve, and ProcessOne, ContactOne and PortalOne will enable them to provide a higher level of service to them all.”

One, Inc.'s InsureOne™ suite of software enables carriers and agencies of all sizes to streamline processes and increase efficiency in each area of their organization. Our scalable, integrated solutions are engineered to optimize data and provide value. One, Inc.’s InsureOne suite includes PolicyOne™ (policy management), ProcessOne® (payment processing and reconciliation), PortalOne™ (web-based credit card payment portal), ContactOne™ (IVR and customer retention system), ActivityOne™ (enterprise efficiency), AppOne™ (agency management and CRM), SalesOne®(marketing representatives management and CRM software), LeadsOne™ (lead management), CampaignOne™ (campaign management) and DataOne® (business intelligence and reporting).

About Buckeye Insurance

Buckeye Insurance Group began operations on April 30, 1879 as the German Baptist Mutual Fire and Lightning Insurance Company of Miami County, Ohio. For more than 136 years, Buckeye specializes in providing personalized insurance coverage and customer service to rural communities in Colorado, Indiana, Kansas, Georgia, Ohio, and South Dakota. Buckeye’s products include farm, auto, home, dwelling fire, and umbrella.

About One, Inc.

One, Inc. builds software products that help insurers replace their legacy core systems and dramatically increase their operational efficiencies and speed to market. Designed to be flexible and scalable, One, Inc. products enable insurers to deliver excellent service, expand markets, and lower operating costs. One, Inc.’s InsureOne Suite provides the core systems used by insurers as operational systems of record. See how One, Inc. is leveling the playing field. For more information, please visit http://www.oneincsystems.com

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Eileen Potter
One, Inc
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