Indosoft Makes the Cloud Call Center Easier to Manage

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Indosoft announces its upcoming call center ACD software, Q-Suite 5.12. Improved support for managing services on servers offers real benefits to Cloud-based call centers.

Q-Suite 5.12 allows switching between resources to manage them better

Switching between resources in the Cloud call center

The Cloud paradigm was supposed to make technology easier to deploy while managing costs.

Indosoft, Inc. is continuing its focus on Cloud call center software management with major revisions to functionality. Q-Suite 5.12 offers simplified options for service and server management for agent web servers and telephony servers. These changes include:

  • Web servers can now be brought up and down when needed. Agent session data is distributed across the system, so other servers can take over without problems.
  • Telephony servers can also be marked as active or inactive from the admin screens. Inactive servers will no longer receive new calls. Once the last call is over, the server can be shut down. Bringing a server up and marking it as active allows it to start handling calls again.
  • Each telephony server can now handle more calls, even with the most complex IVRs. The move to FastAGI technology allows some of the performance bottleneck to be moved off the PBX servers.

"The Cloud paradigm was supposed to make technology easier to deploy while managing costs. Unfortunately, it can be hard to manage costs," said Indosoft CEO, Gabe Bourque. "By focusing on the services themselves, we allow clients to manage their resources sensibly."

About Indosoft Inc.
Indosoft Inc. is a global provider of Cloud voice solutions and unified communication (UC) software for Asterisk. Q-Suite, its flagship call center software, has been installed around the world for over thirteen years. It licenses its ACD for Asterisk with .NET, Socket and XML libraries to enterprises incorporating Asterisk IP telephony within their product. Q-Suite is available to Indosoft technology partners offering private label cloud voice solutions.

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Gabe Bourque
Indosoft Inc.
+1 (506) 450-7080 Ext: 3
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Indosoft Inc.
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