OTRS Group Announces English Ticketing System Training in Germany This April

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On April 18-21, 2016, OTRS will host a four-day administrator training session featuring the open-source and cloud-based ticketing system. The first of only two English training sessions in 2016 in central Europe, the sessions will teach IT professionals the best practices for OTRS configuration and administration.

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IT professionals that want their departments to operate more efficiently and transparently should also take part and get to know OTRS and its wide range of configurations for any business need.

OTRS Group, the world’s leading provider of open-source and cloud-based ticketing system solutions, today announces the upcoming OTRS administrator training to take place in Straubing near Munich, Germany from April 18-21, 2016. The first of only two English OTRS training in central Europe this year, the sessions will help IT professionals to evaluate the software and OTRS users to get the most from their software configurations.

The free, open-source OTRS ticketing system helps IT departments and help desks manage their customer requests and business processes.

In the training sessions, OTRS experts will teach attendees how to best implement OTRS in their IT departments. Attendees will learn how to install OTRS, structure ticket queues and user permissions, and automate business processes with the OTRS Process Management module. In addition, the training sessions will contain valuable insights on service asset management, configuration management, and change management while using the Configuration Management Database (CMDB).

The English ticketing software training in Germany is the first of only two trainings in Central Europe this year, and will fill up quickly. To guarantee an ideal classroom experience, the training has a maximum capacity of ten people.

“Users of OTRS in Europe should take this rare opportunity to learn how to install, configure, and administer OTRS,” said Christopher Kuhn, Chief Information Officer at OTRS. “IT professionals that want their departments to operate more efficiently and transparently should also take part and get to know OTRS and its wide range of configurations for any business need.”

Interested attendees can sign up at http://www.otrs.com/public-otrs-trainings/. OTRS Business Solution customers will receive a 30-70% discount on registration.

About OTRS Group

OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the on premise and cloud-based versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, Hong Kong, Malaysia, Mexico and Brazil, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 36 languages, offers a fully responsive design to be used on every mobile device , and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com

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Josephine Günther
OTRS AG
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