Henderson, NV (PRWEB) April 18, 2016
Bluepoint Solutions announced today that Rogue Credit Union (Medford, OR-based,100,000 members, $1B in assets) has given its members new interactive teller machines (ITMs) right where they are most wanted—in the drive-through lanes. The video tellers, which work with Bluepoint ImagePoint ITM capture technology, are proving popular because they preserve the personal touch credit union members value.
ITMs combine the convenience of longer ATM hours with the enhanced service of live tellers when needed, matching the credit union’s existing drive-ups. At Rogue, the new ITMs are part of an integrated capture solution from Bluepoint, so tellers at a central location are able to provide the same excellent service levels, to more members, across the entire branch network. Meanwhile, members don’t face frustratingly long lines as tellers split their time between the in-branch and drive-through traffic. In a recent survey of the credit union’s membership, 61% preferred the drive-up ITMs to a traditional drive-up staffed by in-person tellers. Additionally, ITM users gave the credit union a net promoter score of 82.14.
“At Rogue, our highest priority is our member loyalty,” said Aimee Elko, Vice President of Remote Delivery for Rogue. “Our membership is growing fast and in order to meet their needs, we are investing in technologies that make our members’ lives easier and make us more effective. Adding ITMs keeps the self-service experience intact, and allows us to continue offering personal interaction when our members want it.”
ImagePoint ITM capture and all Rogue’s in-house and remote capture modules from Bluepoint are driven by the powerful aggregator, ImagePoint Hub, which automates the entire workflow while providing cross-channel counterfeit and fraud protection. Since going live with these services, the credit union has reaped increased teller efficiency and member response times while addressing the difficult problem of fraud losses.
“So far,” Elko says, “we’ve reduced teller balancing time from 30-45 minutes to roughly 5-15 minutes at close of business, allowing our tellers to return to their families faster and speeding up funds availability for our members.”
“We are proud that Rogue has used our integrated solutions to round out their mix of available channels and give their members a range of customized, more convenient experiences—all while boosting operating productivity,” said Alissa Fry-Harris, Director of Marketing for Bluepoint Solutions.
About Rogue Credit Union
Rogue Credit Union is a member-owned, not-for-profit financial cooperative, with an asset base of over $1 billion and a loan portfolio of over $850 million. At Rogue, it’s about more than an auto loan or a checking account; it’s about offering a higher level of service to over 100,000 members across the state of Oregon. Under the direction of the volunteer board of directors, Rogue is dedicated to giving back to the communities it serves. A membership with Rogue is open to anyone who lives, works or owns a business in select Oregon counties. Stop by any branch or visit http://www.roguecu.org and learn more.
About Bluepoint Solutions
Bluepoint Solutions provides end-to-end payment processing and content management solutions to financial institutions nationwide. Over 1,400 credit unions and banks that have deployed its enterprise technology are successfully achieving their strategic goals of increasing employee productivity, reducing operating costs, enhancing performance levels, and meeting relentless technology and industry changes with resilience and excellence. Learn more at http://www.bluepointsolutions.com.