Enoro Splits Eidsiva Energi's Customer Database

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Enoro has split Eidsiva Energi’s customer database, ElWin. What used to be a unified system for Eidsiva Marked (Market/Sales) and Eidsiva Nett (Power Grid/ Network) has now been divided into two separate customer databases.

Anders H. Lier

All network companies have to split their databases by 2019. Eidsiva Energi’s database was one of the first to be split and it was made possible by our expertise and insight.

The split of the unified customer database was completed to fulfill the Norwegian Water Resources and Energy Directorate (NVE) requirement for a functional and systemic separation. Eidsiva also wished to complete the split before the establishment of a central data hub for the entire Norwegian power industry - Elhub - in 2017 and the introduction of smart meters.

“All network companies have to split their databases by 2019. Eidsiva Energi’s database was one of the first to be split and it was made possible by our expertise and insight. It has been exciting for us to complete such a complicated separation, and we are proud to deliver both on time and on budget. Enoro has also implemented a future oriented industry solution for billing, ensuring that the customer receives one complete invoice regardless of the power provider,” says Anders H. Lier, CEO, Enoro.

The solution makes it possible for marketing companies, which previously used co-invoicing, to present a complete invoice to the customer. The invoice contains both costs for the power distribution network from the network company and electricity consumption from the marketing company, in addition to other products offered by the power provider.

“On 29 February 2016, the separation was completed and we could effectively operate with two databases. Eidsiva is proud to be one of the few companies in Norway that has conducted such a comprehensive change,” says Arne Hovde, Sector Manager at Eidsiva Nett.

“For the network operation, it was important to complete the separation ahead of major projects, such as the introduction of AMS and Elhub,” says Jon Marius Lynne, CEO at Eidsiva Nett.

“To a greater extent than before, Eidsiva Marked can now develop our own customer database which will increase the company’s competitiveness in the end user market,” says Maren Kyllingstad, CEO at Eidsiva Marked.

“Enoro has shown great professionalism and has been a good advisor for Eidsiva. In addition, they have conducted the conversion efficiently and very well,” says Nils Aspaas, project leader on the customer side in Eidsiva.

By 1 January 2019, all network and market companies in Norway have to separate functionality and systems to fulfill neutrality requirements. The objective is to provide an effective energy market where ownership integration with the energy suppliers does not affect the competitive relations between the providers. In addition, it will ensure competitiveness through sufficient information exchange, for example when customers change energy providers, for consumption measurement and for settlements. This requires a clear functional and systemic separation which, among other things, means separating customer databases.


About Enoro
Enoro develops and delivers software solutions and services to make energy markets better in the Nordics, Central Europe and beyond. With nearly 25 years’ experience and more than 250 employees, we have a unique industry experience. More than 400 companies in Europe use Enoro’s solutions daily to enhance their operations and 15 million energy customers rely on data from Enoro. Enoro’s energy data management systems draw on a deep understanding of the energy trade, regulatory environment, IT systems and business processes. http://www.enoro.com

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Anders H. Lier
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