80 Percent of Enterprises are Well Along the Road to SaaS Adoption, with Many Relying on Service Providers to Guide Adoption Journey—Research from Everest Group

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Accenture and Deloitte are named Leaders in Everest Group PEAK Matrix™ list of top IT service providers in SaaS implementation market

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As-a-Service models are compelling to businesses of all sizes, because they offer access to enterprise-class technology in flexible consumption models, in line with business fluctuations

Enterprises are seeking newer mechanisms to consume and provide software to their end-users. Consequently, consumption-based models such as Software-as-a-Service (SaaS) have mushroomed in recent years. According to research conducted by Everest Group, over 80 percent of enterprises have either piloted adoption or already adopted SaaS solutions. These high adoption trends suggest SaaS is no longer a fringe construct. Rather, it has become a prime investment focus for enterprises.

“Though we would expect mega enterprises to constitute the largest proportion of deals, the smaller enterprises take up that mantle,” said Chirajeet Sengupta, vice president at Everest Group. “As-a-Service models are compelling to businesses of all sizes, because they offer access to enterprise-class technology in flexible consumption models, in line with business fluctuations.”

Everest Group also found that traditional technology providers are aggressively adapting their business models to maintain dominant market share, with Oracle, SAP and Microsoft representing a combined 69 percent of SaaS deals.

Despite assumptions that SaaS is easy to deploy, enterprises often find the opposite to be true. SaaS adoption can be plagued with challenges such as vendor risks, integration challenges with legacy systems, security issues, privacy concerns, hesitancy to use shared technology, and problems with network availability, latency and bandwidth.

As a result, system integrators are playing an integral part in this adoption journey, by helping enterprises integrate and deploy SaaS products. In fact, nearly 42 percent of revenue among service providers for SaaS engagements is for consulting and customization.

Everest Group profiles ten leading IT service providers in the SaaS implementation services space in a PEAK Matrix™ report. Accenture and Deloitte are named as Leaders; Capgemini, Cognizant, HCL, Infosys, TCS and Wipro are identified as Major Contenders; and Dell Services and L&T Infotech are categorized as Aspirants.

***Download Complimentary 4-page PEAK Matrix™ Preview Here***

Insights into each provider’s vision, major services portfolio, key solutions, and recent investments in the domain as well as additional research findings about the SaaS implementation services market are described in “SaaS Implementation Services – Market Trends and PEAK Matrix™ Assessment & Profiles Compendium.” A preview report is available for complimentary download here.

About the PEAK Matrix™
The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com and research.everestgrp.com.

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Contact:
Andrea M. Riffle, Everest Group
andrea.riffle(at)everestgrp(dot)com

Jennifer Fowler, Cathey Communications for Everest Group
+1-865-386-6118
Jennifer(at)cathey(dot)co

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Andrea M. Riffle

Robert Cathey
Cathey Communications
865-386-6118
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