CCNG Announces New and Returning Partners Who Deliver Valuable Insights and Perspectives

Share Article

As members themselves, CCNG Partners take an active role in engaging and interacting with the CCNG membership. This interaction is seen through participation in face-to-face events, connecting on CCNG social media channels, and providing topic-related content for CCNG members to discover and explore.

call center performance management, call recording, quality monitoring

CCNG Network - A Professional Peer Network for Contact Center & Customer Experience Management

The ability to interact and share information and best practices ... is invaluable

CCNG International, Inc. is pleased to announce two new members to the Partner program – Aria Solutions and iLearnCC.

Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years, delivering innovative, technical, multi-channel, cloud, on-premises, and hybrid-based solutions.

“Aria has chosen to join CCNG because its membership shares the same commitments to improving customer experience that Aria embodies”, says Rob Church, CEO, Aria Solutions. “The ability to interact and share information about industry trends, creative applications and technology, and best practices is invaluable.”

iLearnCC delivers everything you need to “unleash your smarty pants.” To understand this concept CCNG recorded a webcast with Kay Jackson, Associate for iLearnCC. It was discovered during this interview that collaboration is the name of the game. “The contact center industry is too big for any one person or company to have all the answers” according to Kay, who also discussed how the collaboration between iLearnCC and CCNG members is going to build the first and only smarty pants “do it yourself” call center network.

“Joining the CCNG team is a privilege”, says Kay. “Our iLearnCallCenter team looks forward to interacting with CCNG members to learn how we can better serve this ever expanding customer contact industry with more and more smarty pants DIY resources.”

Long time CCNG Partner Plantronics considers breakthroughs in audio technology its daily business. Plantronics pioneered the lightweight headset, the mobile headset, noise-cancelling technology, and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications.

Richard Kenny, Head of Global Contact Centre & Alliance Marketing for Plantronics, has recorded two video interviews as part of a series with CCNG. The topics of these video interviews centers on important trends, recruiting/skillsets, workspace changes, technology, and how the contact center industry refers to itself.

“Plantronics is delighted to continue our partnership with CCNG”, says Richard Kenny. “By sharing knowledge at multiple levels from strategic to tactical, with an enthusiastic partner, we are both able to raise the bar for contact centre knowledge and performance – helping business deliver improved service.“

Connect with these and other CCNG Partners as they participate in CCNG’s regional half-day and full-day events. These are exciting, idea-generating, problem-solving, face-to-face events that include member presentations, town hall discussions, and small group conversations. Watch the CCNG web site for more details regarding upcoming events for 2016.

For information on these and other CCNG Partner Members, please visit the CCNG web site.

CCNG International Inc.
Founded in 1992, CCNG International Inc.
CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders.

Within the CCNG Member Network, Contact Center and Customer Service Professionals:

  •     Connect – interact and engage with your peers
  •     Collaborate – discuss best practices and problem solve
  •     Contribute – share your own experiences and expertise

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.
For more information about the CCNG Member Network, please visit, “Like” us on Facebook, and follow us on Twitter - @CCNGNetwork.
# # #

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
Email >

Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
since: 10/2013
Follow >
Follow us on
Visit website