Local Consultants Provide IT Support to Northern Virginia Family Service

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CapTech consultants donate their time to provide a roadmap for intranet enhancements that will improve usability, collaboration, processes and communication for NVFS employees.

CapTech’s assistance on our intranet system will increase efficiency for staff, which will allow for greater time management, information distribution and streamlined daily activities

Northern Virginia Family Service (NVFS), a non-profit that takes a holistic approach to helping individuals in need across Northern Virginia, recently received some desired pro bono information technology support from CapTech Ventures. With more than 400 employees and an IT department of three, NVFS sought assistance in technical analysis to improve the configuration of its SharePoint intranet site. In a 21-week engagement, a group of dedicated CapTech consultants donated their time to provide recommendations around refining site efficiencies, enhancing search features, managing outdated content, improving workflows and transitioning to an upgraded system. These improvements will translate into advances around usability, collaboration, internal communication and processes, which, in turn, will benefit the more than 34,000 people who receive NVFS services every year.

NVFS works to improve the lives of those in need through a myriad of programs, including housing and shelter; anti-hunger; health and mental health services; early childhood services; , legal services; workforce development services; and intervention and prevention services.

“CapTech’s assistance on our intranet system will increase efficiency for staff, which will allow for greater time management, information distribution and streamlined daily activities,” notes Tonya Bailey, director of research, evaluation and quality assurance. “It will also promote stronger internal communication that will translate into better client service delivery, with staff being able to devote more time to clients thanks to these upgrades.”

CapTech’s involvement with NVFS extends beyond this project into volunteer work with NVFS Head Start Center. “I am so proud to be part of a team that is supporting the daily resources that NVFS provides to our community,” said CapTech consultant Caitlin Parke. “I know that not only are we helping to make tasks easier for their employees, but through these efforts, we are providing another meal on the SERVE table, another school supply in a child’s backpack and another smile on the face of a person receiving support from this amazing organization.”

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About NVFS: Northern Virginia Family Service (http://www.nvfs.org) is the largest private, nonprofit human service organization in Northern Virginia. NVFS helps more than 34,000 individuals and their families each year find housing and emergency services; health and mental health services; early childhood education and child placement services; intervention and prevention programs; job training; and legal services. Throughout its history, NVFS has been recognized as an innovator of efficient and comprehensive service methods, while effectively creating sustained financial and social independence for its clients.

About CapTech: Headquartered in Richmond, VA, CapTech (http://www.captechconsulting.com) is a national IT management consulting firm that bridges the gap between business and technology. CapTech delivers transformation, customer engagement, data & analytics and custom IT solutions for private companies, public companies and government agencies. The company's collaborative approach helps organizations grow their business, engage with customers and turn information into powerful data assets.

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