Creative Virtual to Present Knowledge Management Showcase at the Customer Strategy and Planning 2016 Conference

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Creative Virtual’s Founder & CEO will give a live demonstration of the award-winning combination of knowledge management and virtual agents

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At last year’s conference Motability Operations was presented with the Innovation Award for Sustainable Culture for their approach to knowledge management using V-Person and V-Portal technology in their busy contact centre.

Creative Virtual, a world leader in self-service engagement solutions, has announced their participation in Customer Strategy and Planning 2016, The Forum’s annual flagship event, being held on 25-26 April 2016 in Stratford upon Avon. Chris Ezekiel, Founder & CEO of Creative Virtual, will present a lunchtime showcase to demonstrate the powerful uses of intelligent virtual assistants and knowledge management.

The 2016 conference focuses on the theme of ‘Breakthrough Performance: further, faster, together’ and features a combination of keynote addresses, technology showcases, innovation case studies and networking opportunities. Creative Virtual’s showcase will give attendees an inside look at the organisation’s innovative contact centre solutions that bring together natural language virtual assistant technology (V-Person™) with a powerful knowledge management, workflow management and business intelligence reporting platform (V-Portal™). The session will cover breaking down information and departmental silos to create consistency, keeping content accurate with a feedback loop in line with industry best practices, and building confidence with customers while achieving top customer and employee satisfaction scores.

“At last year’s conference Motability Operations was presented with the Innovation Award for Sustainable Culture for their approach to knowledge management using V-Person and V-Portal technology in their busy contact centre,” said Chris. “We are thrilled to be showcasing this award-winning combination of intelligent virtual assistants and knowledge management this year, and demonstrating how organisations are using these solutions to achieve success within the contact centre and as part of their overall omnichannel customer support strategies.”

Chris will present the Knowledge Management Showcase on Day 1 of the conference starting at 13:10. Creative Virtual will also be exhibiting and giving individual demonstrations as part of the Conference Expo on both days of the event. For more information and to view the full agenda, visit The Forum website.

To learn more about Creative Virtual’s powerful combination of intelligent virtual assistants and knowledge management for the contact centre, download the V-Person Contact Centre Overview.

ABOUT CREATIVE VIRTUAL

Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.

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