Weston, Florida (PRWEB) April 19, 2016
Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today it began providing lead generation and back office support for one of the United States’ largest buyers of structured settlements. Golden Gate BPO is servicing this new client from its contact center operating partner, Call Center Pros, located in Santo Domingo, Dominican Republic.
Stephen Ferber, CEO of Golden Gate BPO Solutions, stated, “Our being awarded this outsourcing contract is indicative of our experience and continued success in serving the financial services industry. Our new client is the clear leader in this particular segment of the financial services industry, with its innovative solutions, outstanding customer service and its strong commitment to fairness and industry best practices. We are proud to be partnering with this outstanding company, who is also one of the founders of the National Association of Settlement Purchasers.”
“We continue to see a large demand for the services we provide from our Dominican Republic contact centers based on our broad capabilities there, excellent English, Spanish and Bilingual capabilities and a smart workforce who are entrenched in US culture. We have been operating in the Dominican Republic for over 8 years, starting in Santiago and then expanding to Santo Domingo about 4 years ago.”
About Golden Gate BPO Solutions
Founded in 2006, Golden Gate BPO Solutions provides high quality and customized multi-channel outsourced contact center solutions by bringing its executive management experience to its specialized and regional contact center operating partners, each of who focus on delivering the highest level of customer experience, whether the objectives are sales, customer care or technical support.
Golden Gate BPO believes that the highest level of customer service experience, and attention to a Client’s and their customers’ needs, is best delivered by specialized and narrower-focused outsource companies - whether the focus is by region/country, service capabilities and/or other unique or differentiating factors. As an executive team that has experienced what contact center commoditization feels like, standardization to the point of lack of flexibility and with the larger global “category killer” firms emphasizing their own short terms financial goals ahead of their clients’ goals and priorities, we created Golden Gate BPO Solutions as a competitive economic alternative focused on day-to-day strategic partnership with each and every client.
Our customer engagement centers are currently located in the United States, Dominican Republic, Belize and the Philippines. Golden Gate BPO locations offer multilingual voice, email, web chat, social media, back-office, online help desk and automated support.
About Call Center Pros
A Golden Gate BPO Solutions operating partner since January 2016, Call Center Pros (CCPRO) provides superior customized outsourced contact center and business process solutions with a focus on serving the United States market. From its inception, it has been the goal of CCPRO to deliver services in the most affordable manner by leveraging the latest cloud-based telecommunications and computing technologies along with its ability to add fixed infrastructure and capacity at exceptional value. The result brings a nearshore outsourcing alternative to US companies at a cost that competes with lower cost labor markets, such as those locations in the Asia-Pacific region.
At every level, the Golden Gate BPO and CCPRO team is passionate about operational performance, its clients’ businesses and creating positive differences in the contact center industry and the Dominican Republic. CCPRO selectively recruits talented people with real-world expertise and experience and provides them with the training and tools that will serve them well as CCPRO employees, ambassadors of their clients’ brands they represent and long-term for the duration of their careers.
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